Rexy Rexxy

Results-driven recruitment and student support professional with experience in enrollment pipeline management, consultative advising, and online learner engagement. Skilled in guiding prospective students from inquiry through enrollment while ensuring strong onboarding and early-stage retention support. Experienced in CRM systems, structured communication workflows, and student-centered advising practices.

Adept at working in remote environments, collaborating across academic units, and supporting data-informed recruitment strategies to improve student success and program growth.

Student Recruitment & Support Associate - West Virginia University

(2023-01)

• Manage prospective student engagement from initial inquiry through enrollment and onboarding stages.
• Conduct individualized consultations to assess academic readiness, goals, and program alignment.
• Maintain accurate CRM records of prospect interactions, follow-ups, and conversion tracking.
• Support the development of structured lead nurturing workflows to improve enrollment outcomes.
• Assist in onboarding newly admitted students and guiding early academic transitions.
• Provide retention-focused support by monitoring student engagement and addressing barriers early.
• Collaborate with academic and administrative teams to enhance student experience and success.

Customer Service & Engagement Representative

(2021-01 - 2023-12)

• Managed high-volume customer interactions with a focus on satisfaction, retention, and conversion.
• Delivered consultative support to guide decision-making and service selection.
• Maintained detailed records of client engagement and service outcomes for reporting purposes.
• Identified engagement barriers and contributed to process improvement initiatives.
• Supported onboarding and follow-up processes to enhance user experience and retention.

Bachelor of Science - Chemical Engineering - Worcester Polytechnic Institute (2016-05)