Rhea Casey
Customer Service & People-Focused Professional
Hire this person
Send a job offer directly to this candidate
About
Qualified educator with teaching experience in Northern Ireland (2020–2023) and British Columbia (2024–Present). Experienced creating digital learning resources, training documentation, onboarding systems, videos, and educational content while streamlining processes using technology, AI, and Google Workspace.
Experience
Inclusive Education Teacher at Kenneth Gordon Maplewood School (2024-01 – 2026-06)
- Designed and delivered accessible learning for neurodiverse elementary students.
- Created digital resources, PDFs, worksheets, instructional guides and how-to videos using Canva, Google Workspace, Seesaw and Google Classroom.
- Worked closely with families, support staff and multidisciplinary teams.
Digital Content Creator, Artist & Educator at Self-Employed (2020-01 – Present)
- Created and sold artwork, digital downloads and printable resources online and at local markets.
- Managed customer service, sales, marketing and day-to-day operations independently.
- Created digital resources, templates and artwork using Procreate, Sketches and Canva, and edited video content using iMovie.
Manager – Adult Disability Services & Independent Training Contractor, British Columbia (2023-01 – 2024-12)
- Managed and trained staff supporting adults with complex health, cognitive and developmental needs.
- Led onboarding, staff training and day-to-day operations across multiple homes.
- Streamlined documentation and training systems and created manuals, templates, videos and Google Drive resource libraries.
Art & Special Education Teacher at St. Paul’s High School (2020-01 – 2023-12)
- Planned and delivered Art and Special Education lessons for students with a wide range of learning needs.
- Delivered both classroom and virtual teaching, adapting lessons to keep learning accessible and engaging.
- Built strong relationships with students, families and colleagues while supporting academic, social and emotional development.
Online Tutor – Self-Employed (2019-01 – 2025-12)
- Provided one-to-one online tutoring for elementary-aged neurodivergent and neurotypical students.
- Adapted lessons to individual learning styles and built positive relationships with students and families.
Leader in Charge at Down Right Brilliant Charity (2018-06 – 2022-16)
- Supported children and young people with Down syndrome and their families.
- Delivered volunteer and staff training, promoted the charity and created practical documentation and resources.
- Helped coordinate activities and maintain a welcoming, inclusive environment.
Pharmacy Dispenser & Customer Service Assistant (2016-01 – 2020-10)
- Dispensed prescriptions and prepared medication for pharmacist checking.
- Managed dosette boxes for 60+ patients, ensuring medication was prepared accurately and on schedule.
- Assisted customers with over-the-counter medication and common health concerns, referring to the pharmacist when appropriate.
- Provided friendly front-counter service in a busy community pharmacy.
Hospitality – Chieftain Pub, Massachusetts (2020)
- Provided friendly customer service in a busy pub environment.
- Worked efficiently as part of a team and built a positive rapport with customers.
Retail Sales Assistant – JD Sports (2014-01 – 2016-12)
- Assisted customers with purchases, product questions and recommendations.
- Handled transactions and supported the day-to-day running of a busy retail environment.
- Developed strong customer service, communication and teamwork skills.
Education
Bachelor of Education in Primary Education – Stranmillis University College
