Rhianna L

Business Development and Marketing Director with a proven record of winning new business, having brought in more than $4 million in her first year at Iron Horse Security. Combines client-facing relationship building, conference and event representation, market and prospect research, and social media strategy, backed by prior experience in esports marketing and partnerships, sponsorship negotiation, and 7+ years of customer service and account management. Skilled at turning research and relationships into revenue and at representing a brand with confidence.

Business Development and Marketing Director - Iron Horse Security, LLC - Tulsa, OK

(2026-01)

• Brought in over $4 million in new business within the first year in the role.
• Serve as the face of the company at conventions and networking events, representing Iron Horse Security to prospective clients and building lasting relationships.
• Research prospective clients and upcoming projects to identify, qualify, and prioritize new business opportunities.
• Work with the graphic designer to plan and coordinate social media posts that strengthen brand visibility and support outreach.
• Prepare bid and contract overviews for the CEO to support go/no-go decisions on opportunities.
• Manage the full sales pipeline from initial outreach and follow-up through proposal and close.

Part Time Sales Lead - Famous Footwear

(2025-08 - 2026-01)

• Act as Manager on Duty during assigned shifts, directing and supporting the sales team.
• Coach team members on product knowledge, selling techniques, and the Rewards program to drive sales.
• Resolve complex customer inquiries, process POS transactions, returns, and exchanges, and follow cash handling and loss prevention procedures.
• Train new hires, execute merchandising directives, and support shipment processing and inventory counts.

Credit & Collections Associate (Temporary Contract) - Hilti

(2025-04 - 2025-07)

• Managed accounts receivable for a designated customer segment, collecting past-due invoices by phone, email, and internal systems.
• Resolved billing inquiries and disputes with Sales, Orders, and Customer Service teams.
• Processed daily cash applications and ACH, wire, and credit card payments; analyzed account aging reports to prioritize collections and flag credit risk.
• Documented all collection activity in Hilti's CRM and SAP systems and assisted with credit reviews.

Marketing and Partnerships Manager - BLVKHVND Esports

(2024-01 - 2025-04)

• Created and executed marketing strategies to promote gaming products, services, and entertainment content.
• Identified and secured partnerships with game developers, publishers, influencers, content creators, and brands, and drove awareness through sponsorships, events, and promotions.
• Developed and managed campaign and partnership budgets to maximize ROI.
• Oversaw marketing collateral including ads, videos, and social media content, and conducted market research on consumer trends.
• Partnered with product development, sales, and finance to align marketing with business objectives.

Senior Customer Service / Accounting Associate - Sutherland Global Inc.

(2023-07 - 2024-06)

• Handled order processing, billing inquiries, refunds, returns, and product troubleshooting while maintaining high customer satisfaction ratings.
• Documented interactions in CRM and SAP, and collaborated with the Motiva team to resolve complex issues using knowledge of the oil and gas industry.

Apex Legends Director - OKC Chargers

(2023-04 - 2023-12)

• Developed and implemented the strategic vision for the Apex Legends department, aligned with organizational goals.
• Built and managed a competitive all-women's Apex Legends team, overseeing recruitment, training, and performance evaluation.
• Planned and executed esports tournaments, coordinating logistics, sponsorships, and partnerships.
• Negotiated sponsorships, partnerships, and media rights that increased department revenue, while managing the budget.

Customer Service Specialist - Enterprise Holdings Inc. - Tulsa, OK

(2021-08 - 2022-10)

• Resolved inquiries and escalated complaints by phone and email, turning negative experiences into positive ones.
• Collaborated with cross-functional teams on complex issues and maintained detailed CRM records.

Retail Positions - Various

Held retail positions during college at Contender Esports Lounge, Academy Sports and Outdoors, and Five Below.

B.U.S. - University Studies - Oklahoma State University (2017 - 2021)

Minor - Business Marketing - Oklahoma State University (2017 - 2021)

A.S. - Allied Health - Northeastern Oklahoma A&M (2015 - 2017)