Rhonda Boyd

Ensure set integrity for vendors using supplier plan-o-grams. Plan layout for Christmas and Spring merchandise. Move shelving, peg hooks, and any signage per vendor request.

Merchandising associate at Home depot (2008 – Present)

• Ensure set integrity for vendors using supplier plan-o-grams.
• Plan layout for Christmas and Spring merchandise.
• Move shelving, peg hooks, and any signage per vendor request.
• Work with store on exit strategy for discontinued products.
• Perform supervisor role in their absence.
• Ensure new products are out and located in proper place per vendor request.
• Communicate with store manager and department head to ensure vendor requests are implemented.
• Train new employees.
• Customer service.

Dispatcher/Customer service at toshiba business solutions (2007 – 2008)

• Troubleshoot and repair problem via phone.
• Create technician schedules.
• Dispatched technician and changed schedules based on priority calls.
• Created invoices for billable customers.
• Handled parts orders from technicians.
• Answer telephones.
• Printed and checked technician payroll.

Dispatcher/office manager at tomeno home services (2006 – 2007)

• Answer phones.
• Created technician and sales schedules.
• Handled emergency calls in scheduling.
• Negotiated price contracts with home warranty companies.
• Called customers to set up maintenance appointments.
• Handled parts inventory and ordered parts for technicians.
• Handled all billing.
• Created maintenance agreement plan and flat rate pricing.
• Ordered all office supplies.
• Typed letters and sales proposals.

Dispatcher/customer service at griffith energy (2002 – 2006)

• Handled incoming calls for wholesale and retail side of business
• Dispatch gasoline trucks, propane, oil, and gasoline, sending assignments via computer.
• Handled gasolines overages for wholesale side of business.
• Handled truck breakdowns.
• Printed and calculated payroll for wholesale trucking.
• Dispatch technicians for residential heating calls.
• Trained new customer service representatives.
• Created handbooks for both retail and wholesale business outline proper trucking procedures.
• Created database for president to schedule employees at peaks periods.

Genesee community college

Rochester Institute of Technology