Merchandising associate at Home depot (2008 – Present)
- Ensure set integrity for vendors using supplier plan-o-grams.
- Plan layout for Christmas and Spring merchandise.
- Move shelving, peg hooks, and any signage per vendor request.
- Work with store on exit strategy for discontinued products.
- Perform supervisor role in their absence.
- Ensure new products are out and located in proper place per vendor request.
- Communicate with store manager and department head to ensure vendor requests are implemented.
- Train new employees.
- Customer service.
Dispatcher/Customer service at toshiba business solutions (2007 – 2008)
- Troubleshoot and repair problem via phone.
- Create technician schedules.
- Dispatched technician and changed schedules based on priority calls.
- Created invoices for billable customers.
- Handled parts orders from technicians.
- Answer telephones.
- Printed and checked technician payroll.
Dispatcher/office manager at tomeno home services (2006 – 2007)
- Answer phones.
- Created technician and sales schedules.
- Handled emergency calls in scheduling.
- Negotiated price contracts with home warranty companies.
- Called customers to set up maintenance appointments.
- Handled parts inventory and ordered parts for technicians.
- Handled all billing.
- Created maintenance agreement plan and flat rate pricing.
- Ordered all office supplies.
- Typed letters and sales proposals.
Dispatcher/customer service at griffith energy (2002 – 2006)
- Handled incoming calls for wholesale and retail side of business
- Dispatch gasoline trucks, propane, oil, and gasoline, sending assignments via computer.
- Handled gasolines overages for wholesale side of business.
- Handled truck breakdowns.
- Printed and calculated payroll for wholesale trucking.
- Dispatch technicians for residential heating calls.
- Trained new customer service representatives.
- Created handbooks for both retail and wholesale business outline proper trucking procedures.
- Created database for president to schedule employees at peaks periods.
