Richard Hubbard

Energetic and driven professional with comprehensive accomplishments leading global technology strategy, implementation, project management, service delivery, account management, budget, and cross-functional teams aligning IT services with business needs. Demonstrated success in developing and executing plans in global, complex, fast-paced, regulated environments. Implements impactful IT service delivery by understanding end-user needs, legacy system transformation, and business partners.

Expertise managing multimillion-dollar IT deployments, contracts, and advising C-level executives.

Current Role

Manager, Infrastructure Engineering at Discover Financial Services (2022-Present)

• Led a diverse team of engineering professionals.
• Partnered with Workforce Experience Product Owners to deliver initiatives in Enterprise Voice and 0365/Collaboration.
• Implemented Microsoft Copilot EAP within Workplace Experience.
• Managed the end-to-end product delivery lifecycle.
• Leveraged Workday, Service Now, and other management systems.

Previous Roles

Service Manager, End User Technology at MetLife (2019-2022)

• Led global technology projects and cross-functional technical teams.
• Developed a scalable plan for software, applications, network, and hardware expansion.
• Negotiated Microsoft Unified Support contract.
• Defined service strategy for end-user portfolio.
• Senior Analyst, Unified Communications and Collaboration Technology at MetLife (2016-2019)
• Led VoIP voice and video system deployments.
• Architected end-user enterprise voice solutions.
• Developed a cost-saving paging solution.
• Delivered global VoIP/cloud migrations.
• Managed voice and video infrastructure procurement activities.

Service Owner, Enterprise Voice Technology at North Carolina Department of Information Technology (2012-2016)

• Oversaw hosted enterprise VoIP network.
• Migrated executive branch agencies to a managed Cisco VoIP platform.
• Developed VoIP solutions for SIP architecture and QoS profiles.
• Ensured accuracy of vendor support costs.
• Minimized capital cost outlays for customer onboarding projects.

Senior Specialist & Engineer, Video Collaboration, Teleconference at North Carolina Department of Information Technology (2004-2012)

• Led managed video conferencing services.
• Resolved complex WAN and video application incidents.
• Conducted network certification testing for external site connectivity.
• Authored and configured QoS policies for video service quality.
• Coordinated repair and replacement requests with equipment manufacturers.

MBA, Advanced Management, Champlain College

BA, Communication and Media Studies, Hunter College, City University of New York