I am a Software Application Support Analyst with close to 30 years of experience proving support to internal employees and external clients.
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Experienced technical support professional with extensive background providing technical application and hardware support in medical and software environments. Known for strong analytical and troubleshooting skills, exceptional customer service, and ability to work effectively in time-critical situations. Proven track record of staying current with technology changes, building positive professional relationships, and thriving in fast-paced environments.
Support Technician at Sonata Software Group (2026-02 – 2026-08)
Worked with the Sonata Software Group helping transition and prepare their technologists to provide support for software and user community.
Technical Support Specialist at TridentCare (2007 – Present)
Provided technical application and hardware support to medical personnel in both stationary and mobile environments at a national leader in mobile imaging and diagnostics. Developed expertise in responding quickly and methodically to time-critical issues while maintaining clear communication and high-level customer service.
Supported Computer-Aided Facility Management (CAFM) solutions, learning new software, understanding different business rules, and adapting support approach to users in a variety of roles.
