Riley Olson

Customer-focused professional with experience supporting clients, families, and interdisciplinary teams in healthcare-adjacent and service environments. Skilled in relationship management, phone and email communication, documentation accuracy, and consultative sales support. Strong organizational skills with a proven ability to build trust, manage sensitive situations with empathy, and maintain organized records while supporting operational and revenue goals.

Seeking to contribute strong client partnership and coordination skills in a healthcare account management role.

Day Habilitation Specialist (Client & Family Support Coordinator) - ChildServe

(2024-06 - 2025-03)

• Served as primary point of contact for families and care teams, ensuring clear and timely communication regarding services and goals
• Maintained accurate and compliant service documentation supporting quality assurance standards
• Built long-term relationships with clients and caregivers to support engagement and continuity of care
• Coordinated schedules, services, and interdisciplinary communication in a fast-paced healthcare environment
• Supported sensitive family situations with professionalism, empathy, and problem-solving

Spa Coordinator - SPAVIA

(2024-02 - 2024-10)

• Managed high-volume phone and email communication while coordinating appointments and services
• Resolved client concerns to maintain satisfaction and retention
• Supported revenue goals through service education and recommendations
• Maintained accurate client records, payments, and scheduling systems
• Assisted with onboarding and training staff to ensure consistent service delivery

Receptionist / Swim Instructor - FOSS Swim School

(2022-01 - 2023-03)

• Guided families through enrollment and program selection using consultative communication
• Supported sales goals through service explanations and relationship-based recommendations
• Managed scheduling, payment processing, and detailed customer records
• Delivered high-quality customer service in a fast-paced, family-centered environment

Membership Representative - TrailPoint Aquatics & Wellness

(2019-04 - 2019-12)

• Conducted tours and explained membership options, contributing to enrollment growth
• Maintained ongoing member relationships to support retention
• Managed client accounts, billing, and documentation accuracy
• Provided conflict resolution and service recovery when issues arose

Caregiving & Family Support Roles — Au Pair / Respite Care Provider

Experience supporting families through communication, organization, and reliability

Bachelor of Arts - Linguistics - Iowa State University (2020-08 - 2022-12)

Associate of Arts - Liberal Arts and General Studies - Des Moines Area Community College (2018-08 - 2019-12)