Dispute Specialist - My Credit Guy Restoration - Vinton, IA
(2024-05 - 2026-07)
- Analyze client credit reports.
- Set up and update client files through the CRM platform.
- Communicate vital information to adjacent departments.
- Apply new department processes and procedures focused on increased work quality and efficiency.
- Prioritize team workload and tasks.
- Establish relationships with company affiliates.
- Proficient with Microsoft products and CRM software, as well as many third-party company systems.
- Research and update legal changes in the credit industry.
Credit Consultant - My Credit Guy Restoration - Vinton, IA
(2021-07 - 2024-05)
- Coach clients on restoring their credit with the goal of home ownership. Utilizing phone, email and messaging platforms.
- Proficient with Microsoft products and CRM software, as well as many third-party company systems.
- De-escalate high-stress situations by showing empathy while providing relevant and detailed information to clients.
- Prioritize team workload and tasks.
- Apply new department processes and procedures focused on increased work quality and efficiency.
- Create personalized game plans for clients based on their unique situations and needs.
- Collaborate with adjacent company departments regarding client needs.
- Communicate proactively and respectfully with lending institution loan officers regarding the status of their client and files.
Warehouse Associate - Click Stop - Urbana, IA
(2017-10 - 2021-06)
- Order selection according to priority.
- Operating heavy machinery.
- Demonstrating strong collaboration skills between other associates and departments within the company to achieve shared goals.
- Prioritizes workload to maximize productivity.
Laborer - Kurt's Enterprises - Vinton, IA
(2014-06 - 2017-10)
- Operating heavy machinery.
- Communicating effectively with upper management regarding daily workload.
- Collaborating with team members to ensure efficient workflow.
- Successfully manages multiple responsibilities while maintaining quality and efficiency.
