Jared Merchant

Reliable and hardworking professional with extensive experience in administrative support and customer communication. Organized, detail-oriented, and can easily adapt to new processes and responsibilities. I am eager to join a company where learning, growth and positivity are encouraged.

Dispute Specialist - My Credit Guy Restoration - Vinton, IA

(2024-05 - 2026-07)

• Analyze client credit reports.
• Set up and update client files through the CRM platform.
• Communicate vital information to adjacent departments.
• Apply new department processes and procedures focused on increased work quality and efficiency.
• Prioritize team workload and tasks.
• Establish relationships with company affiliates.
• Proficient with Microsoft products and CRM software, as well as many third-party company systems.
• Research and update legal changes in the credit industry.

Credit Consultant - My Credit Guy Restoration - Vinton, IA

(2021-07 - 2024-05)

• Coach clients on restoring their credit with the goal of home ownership. Utilizing phone, email and messaging platforms.
• Proficient with Microsoft products and CRM software, as well as many third-party company systems.
• De-escalate high-stress situations by showing empathy while providing relevant and detailed information to clients.
• Prioritize team workload and tasks.
• Apply new department processes and procedures focused on increased work quality and efficiency.
• Create personalized game plans for clients based on their unique situations and needs.
• Collaborate with adjacent company departments regarding client needs.
• Communicate proactively and respectfully with lending institution loan officers regarding the status of their client and files.

Warehouse Associate - Click Stop - Urbana, IA

(2017-10 - 2021-06)

• Order selection according to priority.
• Operating heavy machinery.
• Demonstrating strong collaboration skills between other associates and departments within the company to achieve shared goals.
• Prioritizes workload to maximize productivity.

Laborer - Kurt's Enterprises - Vinton, IA

(2014-06 - 2017-10)

• Operating heavy machinery.
• Communicating effectively with upper management regarding daily workload.
• Collaborating with team members to ensure efficient workflow.
• Successfully manages multiple responsibilities while maintaining quality and efficiency.

High School Diploma - Vinton Shellsburg High School (2012-08 - 2016-05)