Rita Yuan

Bilingual Healthcare Administrative and Clinical Support professional with hands-on experience in outpatient clinical operations, patient coordination, and fertility treatment workflow management. Skilled in patient scheduling, referral coordination, insurance communication, EMR documentation, and front office operations. Experienced working closely with physicians, nurses, and patients to ensure continuity of care in fast-paced healthcare settings. Bilingual in English, Mandarin, and Cantonese.

IVF Coordinator - Reproductive Fertility Center - Corona, CA

(2026-01)

• Coordinate patient care throughout fertility treatment cycles including scheduling appointments, procedures, labs, and follow-up visits
• Serve as primary point of contact for patients, providers, nursing staff, embryology team, and surgical center coordination
• Support referral coordination, treatment authorization workflow, and patient financial counseling processes
• Communicate with physicians, nurses, surgical center and embryology staffs, and patients to support continuity of care
• Assist patients with consent forms, financial coordination, and treatment preparations
• Maintain accurate and timely documentation in eIVF electronic medical record system in compliance with HIPAA regulations
• Educate patients regarding treatment plans, medication instructions, and procedural preparation
• Manage multiple patient cases while maintaining organization and attention to detail
• Scheduled patient appointments and coordinated follow-up care
• Managed incoming calls and patient inquiries
• Verified insurance eligibility and updated patient records
• Coordinate communication between providers and patients to ensure continuity of care
• Handle incoming patient inquiries and provide timely resolution

Medical Assistant / Clinical Externship / Patient Care - American Pediatrics - Eastvale, CA

(2025-11 - 2025-12)

• Supported outpatient clinic workflow from patient check-in to check-out in a fast-paced pediatric setting
• Performed patient intake, vital signs, rooming, and documentation in EMR system (eClinicalWorks)
• Assisted physicians with routine procedures, immunizations, and clinical support tasks
• Accurately documented patient histories, vital signs, and clinical data in eClinicalWorks EMR
• Coordinated appointment scheduling, referrals, laboratory testing, and patient follow-up care
• Prepared exam rooms, equipment, and supplies in compliance with safety and infection control standards
• Communicated professionally with patients, families regarding visit instructions and care coordination
• Maintained HIPAA compliance and accurate medical record documentation

Production Coordinator - Fangkam USA Inc. - Los Angeles, CA

(2012-10 - 2016-05)

• Coordinated production schedules, documentation, and vendor communications to meet deadlines
• Prepared and maintained detailed reports, specifications, and records
• Communicated with internal teams and external partners to resolve issues efficiently
• Managed multiple tasks simultaneously while maintaining accuracy and organization

Medical Assistant Program - Healthcare/Medical Assistant - Corona-Norco Adult School (2025-12)

Associates in Securities Investment - Securities Investment - Guangzhou College of Finance

High School Diploma - Shao Yang No.1 High School