Heidy Bautista
Bilingual Healthcare Administrative Professional
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About
Bilingual (Spanish-English) healthcare administrative professional with extensive experience in front desk operations, medical collections, and clerical support. Proven ability to lead teams, deliver elite customer service, and manage high-volume environments with precision and empathy. Seeking to transition to a healthcare organization in California to further expand my skills and contribute to patient-centered care.
Experience
Medical Front Desk Lead - Thomas Dermatology - Las Vegas, NV
(2024-10)
- Supervise front desk operations and staff scheduling
- Ensure smooth patient flow and high-quality service
- Coordinate with clinical teams and maintain HIPAA compliance
Medical Collections Agent - Thomas Dermatology - Las Vegas, NV
(2023-10)
- Contact patients regarding overdue balances
- Negotiate payment plans and resolve billing issues professionally
Medical Receptionist - Thomas Dermatology - Las Vegas, NV
(2023-02 - 2023-10)
- Greet patients, manage check-in/out, and schedule follow-ups
- Perform accurate data entry and insurance verification
Clerical Support Representative - TeamHealth - West Hills, CA
(2022-06 - 2022-11)
- Retrieve and distribute medical records via mail/electronic systems
- Scan and organize patient documentation daily
- Support special assignments and maintain record accuracy
Front Desk Admitter - Steinberg Diagnostic Imaging (SDMI) - Las Vegas, NV
(2021-11 - 2022-06)
- Check in patients and collect demographic/insurance data
- Handle multi-line phone system and process payments
Cashier - Sloan's Ice Cream - Las Vegas, NV
(2019-12 - 2021-02)
- Delivered exceptional customer service and product education
- Operated register and maintained store cleanliness
Assistant Manager - Dollar Tree - Las Vegas, NV
(2020-03 - 2020-08)
- Oversaw daily operations and staff performance
- Managed cash handling and store safety protocols
Front Desk Receptionist - Desert West Surgery - Las Vegas, NV
(2019-02 - 2020-02)
- Scheduled appointments and verified insurance
- Collected copays and answered multi-line phones
Front Desk Receptionist - Human Behavior Institute - Las Vegas, NV
(2017-07 - 2019-01)
- Managed patient check-in/out and appointment scheduling
- Maintained patient charts and processed payments
