Rizza Joy Butalon

Dedicated professional with extensive experience in the hospitality and casino industry, seeking to transition into the medical field. Excellent communication and interpersonal skills with proven ability to work in fast-paced, customer-focused environments. Currently pursuing Medical Assisting degree to broaden career path and gain medical knowledge. Adaptable, culturally aware, and skilled in guest service, problem-solving, and clerical work with strong organizational abilities.

Table Games Dealer - Spirit Mountain Casino - Grande Ronde, OR

(2022-07 - 2026-06)

Responsible for dealing a variety of games and ensuring all game procedures and policies are met by company standards. Provided excellent customer service to guests/players. Handled monetary transactions exchanged from bill currencies to gaming chips. Worked 80 hours bi-weekly.

• Baccarat
• Black Jack (21)
• Free Bet Black Jack
• Spanish 21 Black Jack
• Fortune Paigow Poker
• Single Deck Black Jack
• Jackpot/Ultimate Texas Hold'em Poker
• Three Card Poker
• Let it Ride poker

Table Games Supervisor - Imperial Pacific Intl. c/o Best Sunshine Live Casino - Saipan, CNMI

(2015-06 - 2020-03)

Responsible for all aspects of dealing assigned games and tracking play and game observation. Overseeing all dealers and tables performing all gaming procedures. Tracking all cash buy-ins and exchanges of chips. Performed all duties in accordance with company policies and within the company's Mission Statement. Worked 80 hours bi-weekly.

• Baccarat
• Sicbo (Dice)
• Black Jack (21)
• Texas Hold'em Poker
• Three Card Poker
• Bull Bull

Cage Cashier/Slot Attendant - MP Holdings, Saipan Vegas - Saipan, CNMI

(2021-08 - 2022-05)

Responsible for exchanging cash-out tickets to U.S. currency. Balanced money inventory within the cage. Processed promotional ticket vouchers to playable tickets. Understood slot machine efficiency. Responsible for basic maintenance of slot machine operations and ensuring they are working in order. Assisted guests if needed for gameplay or game review of the machines. Worked 80 hours bi-weekly.

Server/Waitress - Tony Roma's Restaurant, Triple J Co. - Saipan, CNMI

(2013-10 - 2014-09)

Responsible for taking food and beverage orders and inputting into Post of Sales (P.O.S) system then transmitting to kitchen staff. Served food and beverages to guests. Checked back with guests and ensured they were enjoying their time and tended to their needs if needed. Collected payment and provided warm thank you and goodbye. Worked 50-60 hours weekly.

Guest Service Officer, Reservation Department - Hyatt Regency - Saipan, CNMI

(2013-03 - 2013-06)

Cooperative Training position. Responsible for filing and separating incoming fax and filing in tour backups. Checked reports and thoroughly reviewed bookings of guests. Ensured all tour rates were accurate. Responsible for faxing bookings to tour agents. Processed reservations and operated system according to hotel standards. Ensured knowledge of the hotel product. Worked 20 hours a week for three months.

Assistant Secretary/Accountant/Administrator's Assistant - Department of Public Works - Saipan, CNMI

(2012-06 - 2012-08)

WIA Summer position. Responsible for filing and organizing all confidential files of all employees. Assisted employees in the company. Assembled new files for new/recent/old employees. Created and distributed letters for reminders. Inspected different destinations or units of the DPW. Worked 40 hours a week for 3 weeks during the summer.

Admission and Discharge Office Clerk - Commonwealth Health Center - Saipan, CNMI

(2011-06 - 2011-08)

WIA Summer position. Organized and issued medical bills for payment. Handled phone calls. Delivered and obtained files and medical bills from different departments. Operated copy and fax machines. Inspected different wards to collect medical references of patients. Worked 40 hours a week for 4 weeks during the summer.

Eligibility Worker, Admission and Discharge Office - Commonwealth Health Center - Saipan, CNMI

(2010-06 - 2010-08)

WIA Summer position. Organized and issued medical bills for payment. Handled phone calls. Delivered and obtained files and medical bills from different departments. Operated copy and fax machines. Worked 40 hours a week for 4 weeks during the summer.

Associate Degree - Medical Assisting - Chemeketa Community College, Yamhill Valley Campus (2025-09 - 2027-12)

Associate Degree - Hospitality Management - Northern Marianas College (2014-09 - 2016-05)