Ro Barker

Guest Service Associate with 16 years of customer-facing experience delivering consistent guest satisfaction and efficient front-desk operations. Skilled in conflict resolution, OnQ PMS, and cash handling, with a history of improving guest check-in flow and maintaining high cleanliness and safety standards. Seeks to support hotel teams by enhancing guest experiences and operational reliability.

Housekeeping Inspector at Best Western (2018-06 – 2020)

Started off cleaning rooms for my first 30 days. Then cross train to be an supervisor. Inspecting rooms on a daily making sure all rooms where up to standards an needed. Making sure housekeepers are cleaning properly.

Lead Customer Service Rep; Deli at Circle K (2016-12 – 2018-04)

• Assist on Cash Register
• Assist Customers
• Maintain clean store
• Serve customers from deli
• Manage Cash Drops

Front Desk Agent at DoubleTree by Hilton Savannah Airport (2013-12 – 2015-05)

• Responsible for the successful operation of the front office function. Assisted the Front Office Manager in multiple responsibilities to include but not limited to end of month reporting, time and attendance audits, tax exempt record keeping and operation of the hotel in their absence.

Deli Clerk at Piggly Wiggly (2010-10 – 2013-12)

• Assisted the Deli Manager in day to day operations. Preparing food for customers and clients.
• Assisted with inventory control and ordering.

Housekeeper at The Inn at Palmetto Bluff (2008-05 – 2010-07)

• Delivered exceptional guest service through cleaning and organizing of guest rooms. Assisted in inventory control and guest supply ordering.

Mental Health Technician (MHT) at Coastal Harbor (2024-08 – Present)

• Assessed patients' mental status during intake interviews and documented changes in electronic records.
• Led group therapy warm-ups using CBT-based exercises to promote coping skills among clients.
• De-escalated acute agitation incidents using verbal techniques and safe hold protocols until stable.
• Prepared shift handoff reports highlighting behavioral trends and risk factors for the next clinical team.
• Organized therapeutic activities schedule that increased patient engagement during daytime hours.
• Conducted room checks each shift to document safety hazards and remove contraband items promptly.
• Collected behavioral incident data and submitted weekly reports to nursing staff for trend review.

GED – Richard Arnold (2007)

Certified – Hilton Worldwide University (2008)

Certified in full system functionality – Choice Advantage (2009)