Rob Knapp

Director of Engineering at D2 Consulting since 2021, scaling distributed healthcare teams through AI-assisted delivery and production engineering. Built Twinner.Bot as a job-search automation system while managing regional P&L across four SaaS product lines. 20+ years shipping software; 3+ years leading multi-team organizations with explicit financial and delivery accountability. Hands-on engineer who coaches teams through agentic system design, LLM workflows, and AWS deployment.

Founder — Amalgamated Omni Science

2024 – Present

• Built Twinner.Bot prototype combining multi-turn conversational logic with candidate-recruiter workflow coordination; shipped working system within 3 months.
• Engineered agent state management and reasoning loops on AWS infrastructure to handle asynchronous job-match and outreach sequences.
• Measured engagement lift across initial cohort through closed feedback loops, iterating UX and agent routing based on real user interactions.

Director of Engineering & IT — D2 Consulting

Sep 2021 – Present

• Unified 30+ developers across three international teams; raised productivity 50% in first year through standardized CI/CD pipelines and shared engineering standards while maintaining HIPAA compliance.
• Reduced manual fax data processing by 80% through AI-based workflow automation; cut time-to-first-response by 50%, lifting customer satisfaction by 35%.
• Managed P&L, revenue targets, and resource allocation across four healthcare product lines: Patient

Engagement, Benefit Verification, UltraTouch Verify PA Management, and UltraTouch Engage.

• Deployed real-time monitoring and alerting across product lines using Jira Service Management integration, reducing support time-to-first-email by 50% in 6 months.
• Equipped external partners with scalable API integration tooling, enabling product expansion without proportional internal scaling.

Consultant (IT & R&D) — Pyramid Consulting Group

Nov 2019 – Sep 2021

• Led 8-person team architecting a promotion engine for regional retail client; drove 15% user engagement lift across grocery and convenience store footprint.
• Integrated robot inventory data feeds into store systems to reduce shelf out-of-stock incidents and improve real-time inventory visibility.
• Delivered hybrid mobile and web ordering platform in 3 weeks during COVID supply-chain crisis, meeting emergency demand without additional headcount.

Senior Software Engineer — EMSL Analytical

2014 – 2019

• Led 6-person system architecture team modernizing UX and real-time monitoring for laboratory services platform serving enterprise clients.
• Built microservice APIs accelerating enterprise client onboarding by 50% and reducing operational labor costs by 30%.
• Applied ML-based geographic clustering to identify high-value market segments for client acquisition strategy.

Founder — Vox Insights Consultants

2014 – 2018• Built.NET client libraries for speech-to-text platforms, cutting partner onboarding time by 30%.

• Established structured customer feedback loops that improved product retention and market fit.

Senior Applications Engineer — Voci Technologies

2012 – 2014

• Partnered with sales, R&D, and enterprise clients integrating RESTful APIs into production speech analytics workflows.
• Designed management interface automating ML pipeline execution and operator workflows.

Senior.NET Developer — EMSL Analytical

2010 – 2012

• Designed Laboratory Management System and scalable storage platform for enterprise lab operations.
• Pioneered ML-based geographic clustering methodology for market analysis.

Senior Application Developer — JG Perpich, LLC

2005 – 2011

• Re-engineered collaborative platform connecting international neuroscience research community;

translated complex stakeholder requirements into scalable architecture.

• Maintained technical continuity across platform iterations supporting long-term research user base.

MS in IT Management

Kelley School of Business, Indiana University

BS in Physics

Carnegie Mellon University | Pittsburgh, PA