Robbie Pirtle

Healthcare and client support professional with 15+ years of experience in patient care, case management, crisis response, and healthcare coordination across hospital, government, and remote support settings. Skilled at guiding patients, applicants, and stakeholders through sensitive, high-stakes situations with clear communication and careful documentation. Proven ability to work independently in fast-paced, phone- and computer-based environments — well suited for remote case management, call center, and customer support roles.

Applicant Service Program Specialist at Department of Homeland Security – FEMA (2015-09 – 2020-05)

• Interview applicants nationwide by phone to assess eligibility for the Transitional Sheltering Program and identify service and support needs
• Provide accurate documentation, guidance, and program recommendations to applicants in high-stress, disaster-recovery situations
• Refer applicants to community resources, assist with housing plans, and maintain courteous, professional communication while handling sensitive information

NCDR Clinical Coordinator / Med-Surg CNA at Carlsbad Medical Center (2017-08 – 2019-02)

• Managed quality-of-care reporting and cardiovascular data registry (NCDR) activities, ensuring accurate and timely data submission
• Delivered direct patient care to adult medical-surgical patients and coordinated continuity of care across hospice, transitional care, assisted living, home health, and rehabilitation settings

Biometric Screener / Health Coach (PRN) at Health Fitness Corporation (2006-03 – 2015-10)

• Performed biometric screenings — blood pressure, cholesterol, BMI, height, and weight — for corporate wellness clients
• Delivered basic health education and coaching, and set up supplies and equipment for on-site screening events

Clinical Coordinator / Patient Care Technician at Methodist Health System (2011-12 – 2014-08)

• Coordinated daily clinical operations and unit projects, stepping in to support unit administration in the Clinical Manager's absence
• Delivered direct patient care and maintained accurate forms, reports, logs, and patient records in compliance with hospital standards

Phlebotomist at Talecris Plasma Resources (2008-10 – 2009-01)

• Collected and processed blood and urine samples accurately and on schedule, and entered patient and test data into computer systems
• Followed infection control and safety procedures while preparing patients for specimen collection

Bachelor of Science in Instructional Training Design – Texas A&M University-Commerce (2013-05)

Vocational Training in Medical Assistant – High-Tech Institute (2007-03)