You bring over two decades of diverse experience across operations, auditing, project coordination, and client support. Your career highlights include:
- Operations & Project Leadership
- Led cross-functional teams and managed complex, high-volume projects with consistent SLA achievement
- Delivered subject matter expertise, process training, and automation tools to improve efficiency
- Supported senior leadership with strategic initiatives and ad hoc tasks
- Audit & Compliance
- Conducted SOX control audits and revenue compliance reviews for multimillion-dollar contracts
- Identified process gaps and implemented actionable solutions to strengthen internal controls
- Client & Partner Support
- Served as a dedicated liaison for Fortune 500 clients, resolving disputes and eliminating billing errors
- Evaluated partner contracts and maintained commission tracking systems
- Integration & Change Management
- Played a key role in the integration of Avaya Canada into U.S. operations, streamlining data and processes
- Acted as a procedural expert and trainer during organizational transitions
- Executive & Administrative Support
- Supported senior management across Finance, HR, and Operations, managing programs for 400+ associates
- Reduced event costs by 40% through efficient coordination and planning
