Robert Jones

Operations and real estate professional with 10+ years of progressive experience across business operations, multifamily property management, Class A lease-ups, multi-site portfolio support, team leadership, financial administration, vendor management, training, and process improvement. Progressed from frontline leasing into Assistant Property Manager, Assistant Community Director, and Interim Community Director responsibilities, supporting communities ranging from approximately 195 to 800 units and an 18-property portfolio. Key results include helping drive a 213-unit lease-up from 0% to 95%+ occupancy, personally contributing approximately 150 leases, and maintaining 97%+ occupancy at a stabilized community.

Combines hands-on operating experience with entrepreneurial real estate experience and practical capabilities in CRM systems, workflow design, AI-assisted operations, process automation, data management, and digital business systems.

Assistant Community Director / Interim Community Director - J STREET COMPANIES - Lewisville, TX

(2023-01 - 2025-01)

• Helped execute the lease-up and stabilization of a 213-unit Class A community from 0% to more than 95% occupancy.
• Personally contributed approximately 150 completed leases while supporting occupancy, resident experience, financial, and operational objectives.
• Promoted into Assistant Community Director responsibilities within approximately three months based on performance and operational capability.
• Assumed Interim Community Director responsibilities during an extended leadership vacancy, maintaining continuity across staff priorities, leasing, resident operations, vendors, reporting, collections, and property execution.
• Coordinated and coached a team of approximately five employees, supporting performance, documentation standards, resident service, and daily operating priorities.
• Managed resident accounts, rent collections, delinquency processes, renewals, move-ins, lease administration, reporting, and escalated resident issues.
• Partnered with maintenance teams and external vendors to prioritize work, resolve operational needs, and maintain service continuity during staffing shortages.
• Supported ownership, investor, and prospective-buyer tours and property preparation during an ownership transition.

Leasing Professional - Lease-Up Operations - J STREET COMPANIES - Celina, TX

(2023-01 - 2023-12)

• Supported the launch and lease-up of a new multifamily community, managing prospects from inquiry through tour, application, screening, lease execution, and move-in.
• Maintained accurate prospect, leasing, and occupancy information while supporting property administration and reporting; performance led to rapid advancement into community management.

Short-Term Rental Property Manager / Entrepreneur - INDEPENDENT SHORT-TERM RENTAL OPERATIONS - Dallas-Fort Worth, TX

(2022-01 - 2023-12)

• Built and operated short-term rental workflows covering property setup, launch, guest operations, vendor coordination, cleaning, maintenance, turnovers, and property readiness.
• Helped clients take rental properties from concept through operational launch, coordinating furnishing, listing preparation, service providers, guest processes, and operating standards.
• Managed scheduling, guest communication, problem resolution, contractor coordination, and day-to-day property operations; developed repeatable procedures to improve service consistency and guest experience.
• Managed personal short-term rental operations in the Frisco / The Star market, gaining direct owner-operator experience with Airbnb and short-term rental economics.

Assistant Property Manager - SOUTH OXFORD MANAGEMENT - Frisco, TX

(2019-01 - 2022-12)

• Supported daily operations of a 325-unit Class A multifamily community, including resident accounts, collections, delinquency management, renewals, lease administration, reporting, and resident relations.
• Partnered with community leadership to execute occupancy, financial, resident-service, and property-performance objectives while supporting monthly reporting and property-level financial administration.
• Coordinated resident concerns and operational needs across maintenance personnel, vendors, residents, and property leadership; advancement from leasing reflected broader financial and operational responsibility.

Leasing Professional - Lease-Up - SOUTH OXFORD MANAGEMENT - Dallas-Fort Worth, TX

• Supported leasing and stabilization of a 245-unit multifamily lease-up community, managing prospect follow-up, tours, applications, lease execution, move-ins, and resident onboarding.
• Contributed to occupancy growth through disciplined prospect management, follow-up, and conversion activity.

Multi-Site Leasing & Training Support - OLEN LIVING - Las Vegas, NV

(2015-01 - 2019-12)

• Supported approximately 18 multifamily communities as a multi-site leasing, training, and operational resource across properties ranging from approximately 195 to 800 units.
• Deployed to communities experiencing staffing shortages, occupancy challenges, leasing needs, or temporary operational gaps; adapted quickly to varying teams and operating environments.
• Helped maintain approximately 97%+ occupancy at a 205-unit community through leasing execution, renewals, resident service, and prospect follow-up.
• Trained and onboarded new leasing professionals on prospect management, tours, follow-up, documentation, leasing procedures, and customer service.
• Partnered with property managers and onsite teams to strengthen leasing performance and occupancy results.

Texas Real Estate Sales Agent - JPAR REAL ESTATE - North Texas

(2026-03 - 2026-07)

• Managed renter and residential real estate workflows including client intake, needs analysis, property research, recommendations, tours, application support, and follow-up.
• Applied more than a decade of multifamily experience to evaluate pricing, concessions, availability, qualification requirements, communities, and market positioning.
• Developed structured processes for prospect qualification, property matching, follow-up, research, and transaction management; organized rental-property data using CRM, digital communication, automation, and AI-assisted research.

Operations, AI & Business Systems Projects - PROFESSIONAL DEVELOPMENT & INDEPENDENT PROJECTS

(2025-01)

• Designed operating workflows connecting lead generation, customer intake, qualification, scheduling, communications, property data, vendor management, documentation, invoicing, and reporting.
• Developed concepts and prototypes for AI-assisted business systems intended to reduce repetitive administrative work and improve process consistency.
• Applied generative AI to business analysis, research, process design, documentation, operational planning, and workflow improvement.
• Designed structured spreadsheets and databases and developed practical knowledge of CRM design, process mapping, workflow architecture, automation logic, data organization, and AI-assisted prototyping.

Texas Real Estate Sales Agent Pre-Licensing Education - Real Estate - Champions School of Real Estate (2025-01 - 2025-12)

Certificate Coursework - Real Estate Studies - San Joaquin Delta College (2014-01 - 2014-12)

Real Estate Pre-Licensing Education / Certificate of Completion - Real Estate - Nevada State Real Estate School (2016-01 - 2016-12)

High School Diploma - Cheyenne High School (2009-01 - 2009-12)