Program & Operations Manager | Risk, Process Improvement & Execution
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Experienced program and operations professional with more than 15 years of experience working across complex, cross-functional environments. My background includes program management, operational risk, fraud prevention, process improvement, and business operations. I’m comfortable stepping into ambiguous situations, identifying what is getting in the way, and bringing structure, ownership, and clear execution to the work.
Most recently worked in AWS Billing, supporting operational programs, process improvements, testing, defect management, and cross-functional initiatives. Previously held Program Manager roles across Amazon focused on fraud, risk, compliance, and operations, including building automated enforcement capabilities, developing fraud detection strategies, managing third-party solutions, and leading complex programs across multiple teams. I also have people management experience and currently provide independent program and operations consulting.
Ongoing professional development in program management, AI, data analytics, and process improvement.
