Program & Team Manager at Bass Pro Shops and Cabela's (2022-01 – Present)
- Lead a team of 8 direct reports, driving CLUB credit program performance and fostering a high-impact customer loyalty culture
- Coach and train staff on CLUB service standards, onboarding, and referral success; build strong partnerships across store leadership
- Develop and execute strategies to enhance CLUB customer experience, including merchandising, promotions, and event coordination
- Recruit, retain, and develop top talent; implement recognition programs and individualized coaching plans to build a positive team culture
- Monitor key performance metrics and ensure compliance with CLUB operational procedures, inventory management, and account servicing
Guest & Event Operations Specialist at Denver Broncos Football Club (2021-10 – Present)
- Serve as primary point of contact for guests concerns, seating issues, and policy concerns, resolving issues in real time to ensure a positive event experience.
- Direct them to their designated seats.
- Proactively monitor for and report fan code of conduct issues and maintenance concerns using an iPad device.
- Serve as the liaison for your assigned seating section(s).
- Lead tours of Empower Field for special events.
- 2021 Rookie Of The Year
- 2025 Veteran Of The Year
Operations Supervisor at The Home Depot (2017-10 – 2021-09)
- Led both the Hardware and Front End Departments
- Hired, trained, coached and developed associates to ensure a quality customer experience
- Conducted candidate interviews
Unit Services Clerk at Boy Scouts of America (2015-07 – 2017-09)
- Processed membership/event registrations and payments
- Ensured leaders have the necessary materials/information to provide a quality program
- Verified, processed and submitted to the National Office, all Eagle Scout applications
Sales Associate at Boy Scouts of America (2012-11 – 2015-07)
- Assists new and repeat Scouts and Scout leaders in obtaining the latest in Scout gear and accessories
- Ensures leaders have the necessary materials to provide a quality program
Technical Writer at Pathfinder Systems, Inc. (2012-01 – 2012-06)
- Assisted in the authoring of Operations and Maintenance Documents, and Training Systems Support Documents coinciding with newly designed and developed flight simulators
Office Administrator at U.S. Fish Wildlife Service (2011-01 – 2011-06)
- Provided administrative office support for two National Wildlife Refuges
- Responsible for maintaining property database by receiving in new property, and ensuring the destruction or auction of obsolete property
- Maintained training records of all staff and ensured all new employees completed necessary training for their specific position within the required timeframe
New Car Sales Consultant at Front Range Honda (2007-10 – 2009-02)
- Promoted and sold Honda products: new and pre-owned vehicles, accessories, and service
- Built and maintained long-term, one-to-one relationships with Honda customers, serving as the first point of contact between the customer and the Honda dealership
Executive Assistant at Beckett Development, LLP (2005-07 – 2007-10)
- Oversaw calendars, including personal and professional events for company Chairman, CEO and CFO
- Prepared Chairman's written and electronic correspondence; maintain phone and correspondence logs
- Maintained client and company databases for mailing and communication purposes
Intelligence Operations Analyst at U.S. Air Force (1985-03 – 2005-04)
- Responsible for collecting, processing, analyzing, evaluating, integrating, and interpreting openly or covertly acquired information about foreign countries and areas, regions of actual or potential military operations, and hostile or potentially hostile forces
- Impeccable oral and written communication skills; authored/co-authored and disseminated intelligence reports which provided vital insight into the employment of foreign weapon systems, foreign perceptions of U.S. and Allied activities, as well as foreign military, political and economic activities and intentions
