Product Operations Lead - The Summit - Alo Yoga - Birmingham, AL
(2025-06)
- Lead daily back-of-house operations, overseeing inventory processing, shipment receiving, stock replenishment and overall inventory accuracy.
- Supervise and train team members, delegating tasks and ensuring efficient workflow in a fast-paced luxury retail environment.
- Work with store leadership to maintain operational excellence and achieve company performance metrics and goals.
- Regularly lead sales floor operations, providing exceptional customer service and resolving customer concerns to enhance the guest experience.
- Train new employees and foster a collaborative team culture by driving strong customer engagement with organized standard operating procedures.
- Coordinate inventory movement between sales floor and stockroom to ensure product availability, maximize sales and maintain a luxurious shopping experience for customers.
- Monitor operational processes and identify opportunities to improve efficiency, organization, and productivity
Product Operations Lead - The Summit - Lululemon - Birmingham, AL
(2023-06 - 2024-09)
- Managed overnight inventory operations, ensuring accurate processing, organization, and replenishment of merchandise to support daily store performance.
- Maintained high standards of inventory accuracy and product presentation through diligent quality control procedures.
- Collaborated with store leadership to prepare the sales floor for daily operations and product launches.
- Trained and mentored new team members on operational procedures, safety standards and company expectations.
- Supported a positive team environment while balancing the demands of a high-volume retail setting.
Store Inventory Lead - The Summit - Lululemon - Birmingham, AL
(2022-05 - 2023-06)
- Processed and received shipments of product to ensure the store was properly stocked.
- Stocking and displaying products according to company standards.
- Led the night-shift team members in completing inventory, stocking and operational tasks within specific deadlines.
Keyleader - Lehigh Valley Mall - Lululemon - Whitehall, PA
(2021-05 - 2022-05)
- Served as sales floor leader, directing team priorities, supporting sales initiatives and ensuring a seamless guest experience.
- Resolved customer concerns professionally and efficiently.
- Collaborated with the leadership team and management to maintain an esthetic store presentation, inventory accuracy, and operational efficiency.
- Mentored and trained new team members on customer service, product knowledge, and company standards.
Educator - Lehigh Valley Mall - Lululemon - Whitehall, PA
(2021-08 - 2022-02)
- Delivered excellent guest experiences by building relationships, identifying customer needs, and providing personalized product recommendations.
- Provided exceptional customer service in a high-volume retail environment.
- Educated guests on technical product features.
Sales Rep - Walmart - Bethlehem, PA
(2020-06 - 2020-08)
- Specialized in the technology department, aiding customers in product education and selection.
- Drove sales by communicating with customers and catering to their unique needs.
Head Guard - Lifeguard - Bethlehem, PA
(2016-05 - 2019-08)
- Supervised daily pool operations ensuring compliance with safety regulations and emergency procedures.
- Led and trained lifeguard staff.
- Performed regular inspections and maintenance of pool facilities and equipment to ensure a safe environment.
- Communicated with patrons, addressing questions, concerns and conflicts while maintaining a positive customer experience.
- Demonstrated strong leadership, decision making, and crisis-management skills in a fast-paced environment requiring attention to details.
