Roberta Owens

Detail-oriented hospitality professional with extensive front desk and hotel operations experience in luxury and boutique hotel environments. Skilled in guest relations, reservations, cash handling, night audit support, and administrative operations. Experienced with RoomMaster PMS, Ambiance key card systems, Microsoft Office, and multi-line phone systems.

Recognized for providing exceptional guest service, maintaining organized front desk operations, and working independently in fast-paced hotel settings.

Front Desk Agent at Andreas Hotel & Spa (2026-02 – Present)

• Welcome guests while providing efficient check-in and check-out services with exceptional customer service.
• Answer and direct incoming calls using a multi-line telephone system while responding to guest inquiries and coordinating with hotel departments.
• Communicate with guests and staff through Microsoft Outlook email and utilize Microsoft Word and Excel for reports and administrative tasks.
• Operate commercial washers and dryers to assist with hotel laundry and maintain linen availability as needed.
• Hold a valid California Responsible Beverage Service (RBS) certification and responsibly serve alcoholic beverages in accordance with state regulations.

Night Auditor at Kimpton Rowan Hotel (2023-10 – 2024-06)

• Managed overnight front desk operations including guest check-ins and check-outs.
• Completed night audit procedures and balanced cash drawers accurately.
• Prepared daily revenue, occupancy, and audit reports for management.
• Coordinated with housekeeping to ensure room availability.
• Maintained guest safety and service standards during overnight shifts.

Business Owner / Operations Manager at Birdies Designs (2020-07 – Present)

• Oversaw daily operations, financial tracking, and scheduling.
• Served as primary contact for customer inquiries and issue resolution.
• Managed transactions and administrative records with accuracy.
• Utilized digital platforms to communicate with clients.

Direct Care Staff at Childhelp (2019-09 – 2020-08)

• Provided direct care while maintaining detailed documentation.
• Administered medications and recorded observations accurately.
• Maintained confidential records and compliance standards.

Tour Receptionist at Starwood Vacation Ownership (2013-04 – 2015-03)

• Welcomed and checked in guests professionally.
• Coordinated guest flow and sales assignments.
• Prepared accurate daily tour and attendance reports.
• Managed calendars and scheduling.

Front Desk Agent at Westin Mission Hills Resort & Villas (2012-04 – 2013-04)

• Managed reservations, check-ins, and check-outs.
• Processed payments and verified guest information.
• Upsold accommodations and promoted hotel services.
• Answered and routed calls using a multi-line phone system.

Cosmetology License in Cosmetology – Milan Institute of Cosmetology

Some College in Business Administration – Mount San Jacinto College

High School Diploma – Banning High School