Robin Adams

Seasoned Legal Assistant with over 25 years of experience, notably with Patent Trademark, excelling in legal document preparation and client service. Demonstrated proficiency in Microsoft Office, alongside a talent for multitasking and fast learning, significantly enhanced office efficiency. Skilled in fostering positive client relationships and streamlining administrative processes for peak workflow.

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Inventory Stocker at Family Dollar (2021-06 – 2021-08)

Inventory management and warehouse operations

• Accurately tracked inventory levels to ensure optimal stock levels were maintained.
• Ensured compliance with company policies and procedures related to inventory management.
• Communicated effectively with other departments regarding changes in stock levels or product availability.
• Implemented best practices for maintaining an orderly warehouse space at all times.
• Participated in weekly meetings with supervisors to discuss areas needing improvement in regards to inventory control processes.
• Demonstrated proficiency with warehouse equipment such as pallet jacks, forklifts, and hand scanners.
• Organized materials into appropriate storage locations according to established standards.
• Maintained a safe working environment by following standard operating procedures and safety regulations.
• Performed regular inspections of stored products to identify damaged or expired goods.
• Successfully managed the loading, unloading, sorting, stocking, and storing of product in assigned areas.

Sales Associate at Macy's (2020-11 – 2021-01)

Retail customer service and sales operations

• Greeted customers warmly and offered assistance.
• Kept work area clean, organized and free of clutter at all times.
• Performed cleaning tasks, keeping store neat and organized.
• Assisted customers with product selection to ensure customer satisfaction.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Engaged with guests to understand and anticipate customer service needs.
• Introduced promotions and sale opportunities, enticing customers.

Legal Assistant at Social Security (2005-09 – 2015-10)

Legal administrative support in federal government

• Answered phones and provided customer service to clients regarding their inquiries or concerns.
• Maintained confidential client files and other sensitive information with discretion and professionalism.
• Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars.
• Scheduled depositions, hearings, mediations, trials, meetings with clients and witnesses.
• Answered phones professionally in accordance with organizational protocols.
• Assisted with administrative tasks such as filing documents, copying materials.
• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
• Assisted in resolving customer complaints and disputes.
• Operated multi-line phone system efficiently while managing high call volume.
• Processed incoming and outgoing documents via electronic methods and systems.
• Processed incoming and outgoing mail utilizing postal regulations and guidelines.
• Operated postage meters to determine appropriate cost for mailing services.
• Utilized automated equipment such as barcode scanners to process mail quickly and accurately.
• Provided support to staff members by locating requested information quickly and accurately.
• Scanned paper documents into digital format for storage in a secure file repository.
• Used scanners to convert forms, receipts and reports into electronic format.
• Created spreadsheets and documents using Microsoft Office Suite applications such as Word, Excel, PowerPoint and Outlook.
• Monitored stock levels of office supplies; ordered new materials when necessary.
• Coordinated office operations and procedures to facilitate workflow and efficiency.
• Coordinated conference room bookings ensuring availability of necessary equipment prior to scheduled events.
• Simplified office procedures to increase efficiency and productivity.

Legal Assistant at Patent Trademark (1990-11 – 2005-09)

Legal assistant specializing in patent and trademark law

• Answered phones and provided customer service to clients regarding their inquiries or concerns.
• Maintained confidential client files and other sensitive information with discretion and professionalism.
• Developed and maintained positive relationships with clients and legal staff.
• Monitored deadlines associated with filing dates or responses due from opposing parties.
• Greeted visitors warmly and ensured they had a positive experience.
• Answered phones professionally in accordance with organizational protocols.
• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
• Assisted with administrative tasks such as filing documents, copying materials.
• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
• Assisted in resolving customer complaints and disputes.
• Operated multi-line phone system efficiently while managing high call volume.
• Processed incoming mail and packages accurately and promptly.
• Used sign-in sheets and other check-in procedures to track visitors on premises.
• Processed incoming and outgoing documents via electronic methods and systems.
• Maintained office and faculty supplies to keep optimum stock on hand.
• Utilized Microsoft Office Suite to create professional documents for internal use or external distribution.
• Organized and filed important documents in filing cabinets or in online document storage solutions.
• Operated telephone switchboard to answer and forward calls.
• Interacted with management and colleagues to resolve important administrative matters.
• Weighed packages and letters to compute charges and affix proper postage.
• Processed incoming and outgoing mail using postage meter equipment, scales, folders and other related machinery.
• Developed effective administrative processes for efficient workflow in the office.
• Sorted through incoming mail and packages to distribute to correct personnel.
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Retired at Federal Government (2005-09 – 2015-10)

Retirement from federal government position

High School Diploma – Potomac Senior High School (1982-06)

Certification in Human Resources Management – PG Community College