Inventory Stocker at Family Dollar (2021-06 – 2021-08)
Inventory management and warehouse operations
- Accurately tracked inventory levels to ensure optimal stock levels were maintained.
- Ensured compliance with company policies and procedures related to inventory management.
- Communicated effectively with other departments regarding changes in stock levels or product availability.
- Implemented best practices for maintaining an orderly warehouse space at all times.
- Participated in weekly meetings with supervisors to discuss areas needing improvement in regards to inventory control processes.
- Demonstrated proficiency with warehouse equipment such as pallet jacks, forklifts, and hand scanners.
- Organized materials into appropriate storage locations according to established standards.
- Maintained a safe working environment by following standard operating procedures and safety regulations.
- Performed regular inspections of stored products to identify damaged or expired goods.
- Successfully managed the loading, unloading, sorting, stocking, and storing of product in assigned areas.
Sales Associate at Macy's (2020-11 – 2021-01)
Retail customer service and sales operations
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Engaged with guests to understand and anticipate customer service needs.
- Introduced promotions and sale opportunities, enticing customers.
Legal Assistant at Social Security (2005-09 – 2015-10)
Legal administrative support in federal government
- Answered phones and provided customer service to clients regarding their inquiries or concerns.
- Maintained confidential client files and other sensitive information with discretion and professionalism.
- Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars.
- Scheduled depositions, hearings, mediations, trials, meetings with clients and witnesses.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Assisted in resolving customer complaints and disputes.
- Operated multi-line phone system efficiently while managing high call volume.
- Processed incoming and outgoing documents via electronic methods and systems.
- Processed incoming and outgoing mail utilizing postal regulations and guidelines.
- Operated postage meters to determine appropriate cost for mailing services.
- Utilized automated equipment such as barcode scanners to process mail quickly and accurately.
- Provided support to staff members by locating requested information quickly and accurately.
- Scanned paper documents into digital format for storage in a secure file repository.
- Used scanners to convert forms, receipts and reports into electronic format.
- Created spreadsheets and documents using Microsoft Office Suite applications such as Word, Excel, PowerPoint and Outlook.
- Monitored stock levels of office supplies; ordered new materials when necessary.
- Coordinated office operations and procedures to facilitate workflow and efficiency.
- Coordinated conference room bookings ensuring availability of necessary equipment prior to scheduled events.
- Simplified office procedures to increase efficiency and productivity.
Legal Assistant at Patent Trademark (1990-11 – 2005-09)
Legal assistant specializing in patent and trademark law
- Answered phones and provided customer service to clients regarding their inquiries or concerns.
- Maintained confidential client files and other sensitive information with discretion and professionalism.
- Developed and maintained positive relationships with clients and legal staff.
- Monitored deadlines associated with filing dates or responses due from opposing parties.
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Assisted in resolving customer complaints and disputes.
- Operated multi-line phone system efficiently while managing high call volume.
- Processed incoming mail and packages accurately and promptly.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Processed incoming and outgoing documents via electronic methods and systems.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Utilized Microsoft Office Suite to create professional documents for internal use or external distribution.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Operated telephone switchboard to answer and forward calls.
- Interacted with management and colleagues to resolve important administrative matters.
- Weighed packages and letters to compute charges and affix proper postage.
- Processed incoming and outgoing mail using postage meter equipment, scales, folders and other related machinery.
- Developed effective administrative processes for efficient workflow in the office.
- Sorted through incoming mail and packages to distribute to correct personnel.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Retired at Federal Government (2005-09 – 2015-10)
Retirement from federal government position
