Robin Jeng
Lead Consultant with 3+ Project management
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About
I have over 3 years experience in program and project management as a lead consultant. I led multiple projects in areas of customer experience, digital innovation, and operations. I'm skilled at creating the processes and tools to help people receive that best-in-class customer service!
Previously, I worked at Allstate Insurance improving products and services for our customers through research, analytics, and building strong relationships with my project teams and stakeholders. Highly organized planner with strong knowledge of the project management life cycle.
Certified
Associate in Project Management (CAPM) and MBA in Marketing Research & Analysis.
Skills: agile project management, time management, communication, collaboration, stakeholder management, digital transformation, customer service, voice of the customer, marketing research, data analysis. MS Project, Visio, Mural, JIRA, Confluence, SPSS, Tableau.
Experience
3+ years project management experience
Education
MBA - Marketing Research & Analysis
Bachelors - Marketing Management
