Robin Lankford
Clinical Manager/Program Manager
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About
Dynamic and experienced Clinical Manager in multi-clinic healthcare management. Skilled in leading multidisciplinary teams, improving operational efficiency, and ensuring high standards of patient care across multiple locations. Proven ability to manage budgets, implement policies, and improve clinical outcomes in fast-paced environments.
Dedicated to fostering collaborative work cultures, maximizing resources, and enhancing patient satisfaction. Manages the daily operations of the medical clinics, while overseeing clinical productivity and performance.
Experience
Multi-Clinic Clinical Manager- Westgate and Eastside clinic, Dothan Al.
June 2024-Present
Dynamic and experienced Clinical Manager in multi-clinic healthcare management. Skilled in leading multidisciplinary teams, improving operational efficiency, and ensuring high standards of patient care across multiple locations. Proven ability to manage budgets, implement policies, and improve clinical outcomes in fast-paced environments.
Dedicated to fostering collaborative work cultures, maximizing resources, and enhancing patient satisfaction. Manages the daily operations of the medical clinics, while overseeing clinical productivity and performance.
Key Skills
- Oversee daily operations across Westgate and Eastgate clinics, ensuring consistent patient care quality, regulatory compliance, and alignment with organizational goals.
- RN schedules
- Transition of care appointments and calls
- Employee immunization and other required documentation managing
- Hiring/Onboarding
- Annual employee evaluations
- Payroll
- Monthly office quality inspection
- Monthly meetings
May 2023-July 2024
Results-driven Program Manager with extensive experience in healthcare operations, physician scheduling, and cross-departmental coordination within high-paced hospital settings. Skilled in optimizing physician schedules, collaborating closely with hospitalist medicine (HM) and emergency Medicine (EM) to ensure smooth operations, enhance patient care quality, and maintain compliance with regulatory standards. Known for leveraging analytical skills and attention to detail to improve scheduling efficiency and reduce staffing gaps.
Coordinated schedules for HM and EM teams, handling conflicts, time-off requests, and on-call shifts. Provided real-time scheduling adjustments to maintain adequate staffing.
Served as a liaison between physicians, hospital managers, and the ED to ensure that all operational needs were met.
Developed and maintained databases for tracking physician availability and department coverage, improving accessibility and accuracy of schedule data.
Key Skills
- Physician Scheduling & Workforce Management
- Hospitalist Medicine (HM) & Emergency Medicine (EM) Operations
- Project Management & Strategic Planning
- Relationship Management & Conflict Resolution
- Data Analysis & Performance Optimization
- Strong Communication & Collaboration Skills
- Regulatory Compliance
- Communication & Stakeholder Engagement
- Healthcare Operations
Education
University of Phoenix - Master of Health Administration/Master of Business Administration
Nov 2023 - Present
University of Phoenix- Bachelor of Health Administration Degree
May 2021 - Oct 2023
Cochise College- Associates of Art in General Education
August 2007 - December 2020
