Robyn-lee Osman

Detail-oriented administrative professional with over 2 years of experience maintaining accurate records, capturing and updating data, managing documentation, and providing administrative support in fast-paced environments. Experienced in CRM systems, Microsoft Office, and ensuring data accuracy while meeting strict deadlines. Recognised for strong organisational skills, attention to detail, and the ability to handle confidential information with professionalism.

Customer Service Advisor at Sigma Connected (2023-02 – 2025-01)

• Maintained accurate and up-to-date records in CRM systems, ensuring data integrity and compliance
• Handled high volumes of queries, providing structured and efficient support in line with company processes
• Coordinated and tracked customer interactions, ensuring timely follow-ups and completion of requests
• Managed incoming calls, directed enquiries, and provided professional support to customers
• Worked within strict deadlines and service level agreements (SLAs), ensuring tasks were completed accurately and on time
• Liaised with internal departments to resolve queries and support workflow efficiency
• Performed duties similar to a switchboard environment by handling multiple calls, transferring enquiries, and maintaining effective communication across departments
• Provided administrative support including data capturing, updating records, and generating reports
• Identified recurring issues and contributed to process improvements
• Maintained electronic records and ensured documentation was accurate, complete, and updated in accordance with company procedures
• Demonstrated strong organisational skills in a fast-paced, high-volume environment

Beauty Advisor / Sales Associate at Clicks Pharmacy (2018-11 – 2023-12)

• Supported administrative functions including record updates, sales tracking, and documentation
• Managed high volumes of customer interactions while maintaining professionalism and accuracy
• Maintained accurate transaction records and ensured compliance with company procedures
• Assisted with stock control, record keeping, and inventory coordination
• Handled queries and resolved issues efficiently, ensuring a positive customer experience
• Adapted quickly to new systems, processes, and operational requirements
• Maintained attention to detail when handling customer information and transactions

National Senior Certificate – Oval North Secondary School (2016-12)

Home Based Care Nursing Level 1–4 – Cape Learning Academy (2018-12)

AutoCAD 2D & Introduction to 3D – Northlink College (2018-12)