Wardah Moosa

Motivated and reliable professional with experience in warehouse administration, customer service, reception duties, and call centre operations. Committed to delivering high-quality work, meeting targets, and contributing positively to organisational goals.

Junior Warehouse Administrator at The Brazilian Sandal Company (Havaianas) (2020-01 – Present)

• Manage and prepare courier bookings
• Sort, prepare, and distribute waybills and tags
• Load bookings and print waybills for dispatch
• Verify shipment documentation accuracy
• Liaise with courier services to ensure timely deliveries
• Provide customer service and reception support, assisting visitors and handling enquiries

Call Centre Agent at Baruch Marketing Services (2017-11 – 2018-05)

• Assisted clients with funeral policy enquiries
• Built strong client relationships and referrals
• Worked towards achieving monthly sales targets
• Ensured products aligned with client needs

Call Centre Agent at iCare Children's Foundation (2017-02 – 2017-06)

• Communicated with clients across Cape Town
• Participated in community outreach initiatives
• Managed donor information using internal systems
• Secured donations for children's homes and safe houses

Till Operator at Woolworths (2017-02 – 2017-06)

• Delivered excellent customer service
• Handled cash transactions accurately
• Maintained high levels of customer satisfaction

Matric in Grade 12 – Rocklands Secondary School (2013-12)