Rolando De Leon

Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables Provided recommendations on menu items based on customer preferences and dietary restrictions Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

Server - Bowlero - McLean, VA

(2024-11)

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service

Delivery Driver - UberEATS, DoorDash - Arlington, VA

(2019-02)

• Gathering and assuring items for each order is packed
• Transporting the food
• Adhered to all traffic laws and regulations while operating company vehicles
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipients' name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Achieved a customer satisfaction rating of XX% based on feedback surveys

Manager and Sales Representative - Aarrow Advertising - Washington, DC

(2014-06)

Recruit and train all interested newcomers which mainly consists of high schoolers and young adults

• Assimilated the different behaviors and backgrounds of newcomers from the younger generation
• Consulted clients throughout service life cycle
• Organized, orchestrated and serviced campaigns for accomplished businesses such as Jackson Hewitt and John Taylor Chapman
• Archived confidential data files and informational employee documents onto business database
• Establish employee schedule and pay rates, calculate total weekly hours worked and biweekly pay
• Engaging in sales tasks on various bases which includes reaching out and meeting with property managers, store owners and leasing agents

Take-Out Server, Catering driver - P.F. Chang's - Tysons Corner, VA

(2024-09 - 2025-06)

• Provided efficient and friendly service to take-out customers, ensuring accurate order fulfillment
• Managed a high volume of take-out orders during peak hours, maintaining a fast-paced and organized workflow
• Demonstrated excellent knowledge of menu items and specials to assist customers in making informed decisions
• Maintained cleanliness and organization of the take-out area, including restocking supplies as needed
• Handled cash transactions for take-out orders, ensuring accuracy and providing receipts when necessary
• Resolved customer complaints or issues regarding their take-out experience promptly and professionally
• Assisted in the preparation and execution of catering events, ensuring timely delivery and setup
• Efficiently coordinated with kitchen staff to ensure food quality, presentation, and timing met client expectations
• Assisted in the preparation and presentation of food for catering events, ensuring high quality and timely delivery
• Provided exceptional customer service during catering events by promptly addressing client requests and concerns

Catering Driver - Georgetown Events - Washington, DC

(2022-05 - 2024-08)

• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipients' name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Collaborated with dispatchers to coordinate daily delivery schedules
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Adhered to all traffic laws and regulations while operating company vehicles
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Maintained cleanliness and organization of company vehicles at all times
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries

Driver Helper - United Parcel Services

(2015-12 - 2016-02)

Assisting the assigned driver with package deliveries and pick ups with the intention of reducing time consumption

• Communicating with customers and clients based on given situations
• Using physical and mental capabilities in performing the UPS protocols

Bachelor of Arts - Psychology - George Mason University (2016-08 - 2018-07)

Associates of Arts - Liberal Arts - Northern Virginia Community College (2012-08 - 2015-05)