Rolckendween Louis
Senior Health Services Associate
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About
My professional background is built on a foundation in Applied Mathematics and Physics, which I have applied to data-heavy roles within the healthcare and technical support sectors. Much of my experience involves managing high-volume clinical data validation and remote systems troubleshooting, always with a strict focus on data integrity and process optimization. Proven track record of operational excellence, recently collaborating within a 12-person team at McKesson to process 5,000+ cases while driving a 97% increase in completion and follow-up efficiency through strategic workflow implementations.
Currently, I am leveraging my quantitative skills to pursue advanced certifications in system security and automated data reporting.
Experience
Senior Health Services Associate at McKesson (CoverMyMeds) (2023-11 – Present)
- Operational Scaling: Processed over 5,000 clinical cases within a lean 12-person team, maintaining 99.8% data integrity across all medical authorizations.
- Workflow Optimization: Championed new team-led workflow implementations that drove a 97% increase in case completion and follow-up efficiency within one year.
- Regulatory Compliance: Audited high-volume datasets to ensure strict adherence to HIPAA/CPT standards, directly contributing to a 20% reduction in non-compliance risks.
Systems Support Associate at Williams-Sonoma, Inc. (2023-05 – 2023-10)
- Provided Tier 1/2 technical support for a team of 100+ remote employees, resolving authentication barriers via Citrix and VPN.
- Documented and tracked technical incidents within ServiceNow, ensuring all user requests were resolved within established SLAs.
- Monitored suspicious system activity and addressed potential security threats to help safeguard corporate and customer confidentiality.
Member Experience & Privacy Agent at Nations Benefits (2022-11 – 2023-03)
- Investigated complex data discrepancies across internal member databases while enforcing secure handling of sensitive information.
- Maintained accurate member records within Salesforce CRM, optimizing data entry workflows for retrieval by clinical teams.
