IT Help Desk Technician - The Forward Thinking Initiative LLC (TFTI) - Brownsville, Texas
(2025-04 - 2026-04)
- Provide comprehensive IT help desk support, managing incoming service requests, troubleshooting end-user issues, and debugging complex operating system errors to ensure minimal downtime.
- Execute system diagnostics and rapid hardware replacements, resolving workstation hardware failures and restoring optimal functionality for daily operations.
- Deploy and manage virtualized environments and cloud infrastructure, provisioning virtual machines (VMs) and assisting with cloud server and system deployment workflows.
- Configure and troubleshoot local network architectures, optimizing device routing, resolving connectivity drops, and enforcing network security protocols.
- Apply enterprise-level IT administration practices across multi-platform environments, continuously advancing system configuration and troubleshooting skills in active preparation for the CompTIA A+ certification.
IT Support Specialist / Cohort Fellow - Suenos Solutions Cohort - Brownsville, Texas
(2026-04)
- Deploy and manage virtualized environments and cloud infrastructure, gaining hands-on proficiency with cloud servers, system deployment, and Virtual Machines (VMs).
- Configure and troubleshoot local network architectures, optimizing device routing, system connectivity, and network security protocols.
- Perform advanced system diagnostics, executing rapid hardware component replacements and debugging complex operating system errors.
- Engage in rigorous technical labs covering enterprise-level IT administration in active preparation for the CompTIA A+ certification.
Independent Technical Support Consultant - Mac IT - Brownsville, Texas
(2026-01)
- Direct end-to-end technical support operations, including custom PC architecture design, hardware assembly, and preventative system maintenance.
- Resolve critical hardware and software bottlenecks, debugging operating system errors and executing hardware upgrades to extend client equipment lifecycles.
- Architect and optimize residential wireless networks, ensuring seamless device integration, secure environments, and reliable high-speed coverage.
Facilities Support & Logistics Specialist - BCFS / Compass Connections - Los Fresnos, Texas
(2018-05 - 2026-04)
- Managed the installation, testing, and maintenance of facility technology infrastructure, including enterprise IP security cameras, fire panels, and electronic access control systems.
- Provisioned and deployed business-critical hardware, encompassing the setup, network integration, and ongoing maintenance of computers, printers, and copiers.
- Minimized operational downtime across the facility by independently triaging and resolving urgent hardware and network infrastructure failures.
- Coordinated high-stakes logistics operations, maintaining flawless transport schedules and meticulous data logs in strict compliance with federal regulations.
Compliance Auditor & Lead Trainer - Southwest Key Programs - San Benito, Texas
(2014-03 - 2018-05)
- Executed rigorous operational audits across multiple facility sites to ensure strict compliance with federal, state, and corporate security guidelines.
- Developed and delivered technical and safety training presentations (including CPR, First Aid, and Crisis Prevention) to optimize staff readiness.
- Maintained meticulous administrative records, documenting daily critical touchpoints and operational compliance metrics with zero error margins.
Security Officer / Detention Specialist - Fort Knox Security - Brownsville, Texas
(2011-12 - 2013-12)
- Monitored facility perimeters and access controls to protect personnel, physical assets, and proprietary property.
- Authored detailed incident reports and intake documentation, translating complex events into highly professional, actionable logs for leadership.
