Roman Macias

Technically proficient and detail-oriented IT Support Specialist with comprehensive experience diagnosing, repairing, and optimizing hardware, software, and network infrastructure. Proven track record of managing enterprise technical assets, configuring virtualized environments, and maintaining facility security systems. Combines strong diagnostic capabilities with a client-first mindset to maximize system uptime, safeguard technical infrastructure, and drive operational efficiency.

IT Help Desk Technician - The Forward Thinking Initiative LLC (TFTI) - Brownsville, Texas

(2025-04 - 2026-04)

• Provide comprehensive IT help desk support, managing incoming service requests, troubleshooting end-user issues, and debugging complex operating system errors to ensure minimal downtime.
• Execute system diagnostics and rapid hardware replacements, resolving workstation hardware failures and restoring optimal functionality for daily operations.
• Deploy and manage virtualized environments and cloud infrastructure, provisioning virtual machines (VMs) and assisting with cloud server and system deployment workflows.
• Configure and troubleshoot local network architectures, optimizing device routing, resolving connectivity drops, and enforcing network security protocols.
• Apply enterprise-level IT administration practices across multi-platform environments, continuously advancing system configuration and troubleshooting skills in active preparation for the CompTIA A+ certification.

IT Support Specialist / Cohort Fellow - Suenos Solutions Cohort - Brownsville, Texas

(2026-04)

• Deploy and manage virtualized environments and cloud infrastructure, gaining hands-on proficiency with cloud servers, system deployment, and Virtual Machines (VMs).
• Configure and troubleshoot local network architectures, optimizing device routing, system connectivity, and network security protocols.
• Perform advanced system diagnostics, executing rapid hardware component replacements and debugging complex operating system errors.
• Engage in rigorous technical labs covering enterprise-level IT administration in active preparation for the CompTIA A+ certification.

Independent Technical Support Consultant - Mac IT - Brownsville, Texas

(2026-01)

• Direct end-to-end technical support operations, including custom PC architecture design, hardware assembly, and preventative system maintenance.
• Resolve critical hardware and software bottlenecks, debugging operating system errors and executing hardware upgrades to extend client equipment lifecycles.
• Architect and optimize residential wireless networks, ensuring seamless device integration, secure environments, and reliable high-speed coverage.

Facilities Support & Logistics Specialist - BCFS / Compass Connections - Los Fresnos, Texas

(2018-05 - 2026-04)

• Managed the installation, testing, and maintenance of facility technology infrastructure, including enterprise IP security cameras, fire panels, and electronic access control systems.
• Provisioned and deployed business-critical hardware, encompassing the setup, network integration, and ongoing maintenance of computers, printers, and copiers.
• Minimized operational downtime across the facility by independently triaging and resolving urgent hardware and network infrastructure failures.
• Coordinated high-stakes logistics operations, maintaining flawless transport schedules and meticulous data logs in strict compliance with federal regulations.

Compliance Auditor & Lead Trainer - Southwest Key Programs - San Benito, Texas

(2014-03 - 2018-05)

• Executed rigorous operational audits across multiple facility sites to ensure strict compliance with federal, state, and corporate security guidelines.
• Developed and delivered technical and safety training presentations (including CPR, First Aid, and Crisis Prevention) to optimize staff readiness.
• Maintained meticulous administrative records, documenting daily critical touchpoints and operational compliance metrics with zero error margins.

Security Officer / Detention Specialist - Fort Knox Security - Brownsville, Texas

(2011-12 - 2013-12)

• Monitored facility perimeters and access controls to protect personnel, physical assets, and proprietary property.
• Authored detailed incident reports and intake documentation, translating complex events into highly professional, actionable logs for leadership.

Degree - University of Texas at Brownsville

High School Diploma - Los Fresnos High School