Katrina Cervantes

Detail-oriented and dependable professional with over four years of experience managing customer information, membership records, contracts, billing, payments, scheduling, and daily reports. Experienced using Microsoft Excel, Google Docs, email, scheduling platforms, and customer management systems. Fast learner who adapts quickly to new software and online platforms.

Strong organizational and communication skills with experience handling multiple tasks while maintaining accurate customer and company information.

Head Instructor at PREMIER MARTIAL ARTS (2022-03 – Present)

• Maintain and update customer and membership information using company software and online platforms.
• Manage customer accounts, contracts, billing information, payments, and membership records.
• Enter and review customer information to help maintain accurate company records.
• Use scheduling software to create and manage appointments for prospective and current customers.
• Complete and submit end-of-night reports accurately and on time.
• Follow up with customers regarding memberships, missed payments, and attendance.
• Make customer calls and document account-related information and follow-up needs.
• Communicate with parents, customers, and prospective clients while maintaining professional and accurate records.
• Use Microsoft Excel, Google Docs, email, and other digital tools to complete administrative responsibilities.
• Work with multiple online systems, including Grow Pro for scheduling and Zivvy for membership, customer, and company data.
• Quickly learn new software and online platforms as business processes and responsibilities change.
• Manage multiple responsibilities while maintaining organization and meeting daily deadlines.

High School Diploma – Palmview High School

College Coursework – University of Texas Rio Grande Valley (UTRGV)

College Coursework – Texas A&M University–Corpus Christi (TAMU-CC)