Ronald Paul

Veterans' and Social services leader with proven background assisting veterans with claims appeals and other social services. Demonstrated success in forging and fostering partnerships with veteran support organizations, healthcare professionals, senior living facilities and other organizations to support operational goals. Recognized for ability to drive continuous improvement through the development and introduction of veterans' services through marketing and outreach plans, strategic initiatives, and processes to support business growth and development.

Established as a subject matter expert on veteran benefits and Medicaid law as well as income and asset review related to eligibility guidelines for various veteran and social service programs.

Program Specialist / Hearings Coordinator – Denver Regional Office at US Department of Veterans Affairs, Board of Veterans Appeals

Perform duties of Hearings Coordinator for the Denver Regional Office within the Hearings Management Branch of the Board of Veterans Appeals (BVA). Responsibilities include:

• Reviewed appeals before BVA to ensure each appeal is complete, timely and properly appealed based on regulations for appeals.
• Scheduled and coordinated 1100 hearings per year; trained all regionally associated representatives, attorneys, and other hearings officers to ensure each was properly training on all software used to schedule, coordinate, and conduct the hearings.
• Worked with Veterans Law Judges (VLJs) at BVA to assist with hearings connections and coordination of the Daily Docket.

Administrative Services Officer / Hearings Officer at State of Arizona

Perform duties of Hearings Officer representing veterans and their immediate families before The Board of Veterans Appeals, VA Decision Review Officers, and Pre-Determination Hearings Officers. Responsibilities include:

• Conducted interviews of veterans before VLJs and Hearings Officers to present the veteran's claim in the most favorable light to allow those decision makers to come to a conclusion that would best advantage the veteran within the constructs of VA law.
• Conducted reviews of all VA decisions for or against the veterans represented by the Arizona Department of Veterans Affairs and American Legion to determine if the VA's decisions have been properly adjudicated in accordance with VA laws, codes, and regulations.

Veterans Benefits Counselor / Veteran Service Representative at State of Arizona / County of Marin, California

Responsible for overseeing the screening and coordination of Veteran's Affairs (VA) claims. Oversee all case management functions, including building strong relationships with internal and external clients to ensure their overall satisfaction. Assess, review, and prepare documents to ensure compliance with VA laws, codes, and regulations.

Serve as a source of information and support for veterans, providing close, compassionate service to build rapport and trust to gain insight to the veterans needs and health situations.

• Managed an active calendar conducting 40 to 50 veteran screenings per week in the office.
• Reviewed in-service treatment records and current medical records to determine existence of a nexus for service-connected disabilities.
• Facilitated client interviews with veterans and their families to assess income and assets as well as out of pocket medical expenses to determine eligibility for wartime pension benefits through the VA.
• Assessed veterans for prior exposure to traumatic events while in service to determine eligibility for mental health services.

Medi-Cal (Medicaid) Long Term Care Eligibility Worker at County of Marin, California

• Key contributor for the development of the Long-Term Care Medi-Cal service program, assisting with establishing processes and workflows to ensure effectiveness.
• Maintained caseload of 800+ active Medi-Cal cases, ensuring clients are properly recertified each month by verifying their income, assets and living conditions to determine benefit eligibility.

Sales & Marketing Consultant at Higher Spectrum Media, LLC

Owned and operated, Higher Spectrum Media, providing sales, web design and marketing consulting services for diverse organizations to support them in growing their business. Coordinated and executed targeted marketing strategies, as well as sales outreach campaigns to assist clients in driving brand exposure and sales growth. Developed sales plans, marketing plans and business strategies. Some of the specific services offered include:

• Assisted CEO of Momentum Network, Inc. start-up with establishing a data/call center in San Rafael.
• Led the set-up and configuration of the network, including routers, PCs, printers and servers.
• Served as Call Center Manager, leading the recruitment and management of 20 new team members to work onsite and remotely.
• Established key performance indicators (KPIs) and sales processes to drive business growth.
• Performed duties of Project Planner at Autodesk Software, Inc. for the Global Process and Training Team.
• Oversaw a Recertification Project to ensure attainment of the ISO 9001 Quality Standards Certification.
• Provided oversight for the redesign of the Americas Business Center website to meet ISO 9001 guidelines.
• Served as Global Communications Coordinator, communicating all process changes and work instructions across global locations.
• Performed the duties of Project Manager of the Online Customer Care System at Wells Fargo Bank for the Internet Services Group.
• Managed a team of 12 developers and support team members.
• Handled all project tasks, including creating project plans, managing deliverables, preparing risk assessments, negotiating with vendors, and preparing project reports.
• Functioned as Project Manager, Social Media Manager and Email Marketing Coordinator for various companies.
• Provided oversight of WordPress and other Content Management System (CMS) based website design projects for non-profit agencies.
• Provided training for client staff on CMS use, as well as inbound, email and social media marketing processes.

Systems Administrator at Fireman's Fund Insurance Company

Provided end user network and system support for a workforce of 400+.

Nuclear Weapons Custodial Agent/Soldier at United States Army

• Awarded Soldier of the Month, Army Commendation Medal, 3 Army Achievement Medals, Good Conduct Medal, Honorable Discharge.

Coursework in Business Administration – Mantled School of Revival

Coursework in Business Administration – Allied America University

Coursework in Business Administration – Fresh Start Church