Ely Lesain

Reliable and adaptable professional with experience in federal veteran services, military operations, technical maintenance, leadership, sales, customer service, and business operations. Experienced in assisting veterans, handling sensitive information, processing documentation, communicating complex information clearly, troubleshooting technical equipment, maintaining accurate records, and working effectively in structured and high-pressure environments. Currently pursuing Business Management/Accounting studies at Central Texas College.

Veteran Service Representative at U.S. Department of Veterans Affairs (2023-12 – 2025-04)

• Assisted veterans with questions and concerns regarding VA services, benefits, and available resources.
• Communicated complex information clearly and professionally while providing customer-focused assistance.
• Reviewed and handled sensitive veteran information while maintaining confidentiality and professionalism.
• Assisted with processing and documenting veteran-related information and requests.
• Maintained accurate records and followed established federal procedures and guidelines.
• Helped identify appropriate resources and services based on individual veteran needs.
• Communicated with veterans and internal personnel to obtain and provide necessary information.
• Managed multiple requests and priorities while maintaining accuracy and attention to detail.
• Worked within established policies, procedures, and regulatory requirements.

Patriot Launching Station Enhanced Operator/Maintainer (14T) at U.S. Army (2023-12 – 2025-04)

• Operated and maintained Patriot missile system launching station equipment in accordance with military procedures and technical standards.
• Performed inspections, troubleshooting, preventive maintenance, and equipment checks to maintain operational readiness.
• Identified equipment issues and assisted with corrective maintenance and troubleshooting procedures.
• Followed detailed technical manuals, safety procedures, and established operating standards.
• Worked effectively as part of a team in high-pressure and time-sensitive environments.
• Maintained accountability and proper handling of equipment, tools, and assigned resources.
• Communicated equipment status, maintenance issues, and operational information clearly with team members and leadership.
• Demonstrated strong attention to detail while working with complex mechanical, electrical, and electronic systems.

Sales Representative at AT&T (2018-05 – 2019-02)

• Assisted customers with selecting products and services based on their individual needs.
• Explained wireless, telecommunications, and service options clearly and professionally.
• Built positive customer relationships through effective communication and attentive service.
• Worked toward sales goals while maintaining a customer-focused approach.
• Processed transactions and assisted customers with account and service-related questions.
• Identified opportunities to recommend additional products and services.
• Handled customer concerns professionally and worked to resolve issues efficiently.

Assistant Manager at Aqua Express (2017-01 – 2018-05)

• Assisted management with daily operations and ensured efficient workflow.
• Helped supervise employees and delegated tasks based on operational needs.
• Provided customer service and addressed customer questions and concerns.
• Helped monitor daily operations, supplies, equipment, and facility conditions.
• Trained and supported employees on workplace procedures and customer service expectations.
• Assisted with opening/closing procedures and other administrative responsibilities.
• Helped resolve operational issues and maintain consistent service standards.

Attendant at Aqua Express (2016-10 – 2017-01)

• Provided friendly and professional customer service.
• Assisted customers with vehicle wash services and facility operations.
• Operated equipment according to established safety and operating procedures.
• Maintained cleanliness and organization throughout the facility.
• Monitored equipment and reported maintenance or operational issues.
• Worked efficiently in a fast-paced customer-service environment.

Business Management / Accounting – Central Texas College