Sumit Bajaj

Reliable and hardworking professional with 4+ years' experience in customer support, consistently meeting KPIs and quality targets while resolving order, delivery, payment and account issues. Comfortable with both customer-facing duties and hands-on physical tasks, adapts quickly to new environments and processes, and works well independently or as part of a team. Open to store-based roles such as packing, checkout, shelf stocking, customer assistance and other duties as required, and looking to bring this experience to a supermarket or retail role in New Zealand.

Customer Service Representative at Amazon (2023-09 – 2026-05)

Provide customer support to customers across North America and Canada, resolving enquiries about orders, deliveries, payments and returns.

• Consistently meet KPI and quality standards set for response time, accuracy and customer satisfaction.
• Work with internal delivery and logistics teams to resolve customer issues quickly and reduce repeat contacts.
• Maintain a high customer satisfaction rating through clear communication and effective problem resolution.

Customer Service Representative at Teleperformance (2022-01 – 2023-05)

Delivered customer support to customers in the United States and Canada on account onboarding and verification.

• Guided customers through background-check requirements and helped resolve disputes over check results.
• Reviewed documentation issues and advised customers on the correct paperwork needed for successful verification.
• Maintained accurate, detailed records of customer interactions in internal support systems, meeting daily performance and quality targets.

Higher Secondary Education in Grade 12 – Punjab School Education Board (PSEB), Amritsar, India (2016 – 2017)