Amanda Trusler

Efficient and dedicated customer service professional with 9 years of experience in fast-paced environments, excelling in client interactions and problem resolution. Proven ability to maintain high standards of service while managing multiple responsibilities, including team leadership and operational efficiency.

Professional Dog Bather - PetSmart - Greenwood, IN

(2025-08)

• Bathed dogs of various breeds, sizes, and temperaments using safe handling techniques.
• Brushed, dried, and thoroughly cleaned pets before and after bathing.
• Trimmed nails and cleaned ears while monitoring for signs of skin or health concerns.
• Maintained a clean and sanitized grooming salon by disinfecting tubs, tables, kennels, and equipment.
• Scheduled appointments, checked pets in and out, and communicated with pet parents about services.
• Worked efficiently in a fast-paced team environment while managing multiple pets and appointments.

Crew Member - Chipotle Mexican Grill - Plainfield, IN

(2024-08 - 2025-08)

• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer.
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Proactively addressed customer concerns or complaints, resolving issues promptly to assure a pleasant experience.

Winter contingency monitor - Wheeler Mission - Indianapolis, IN

(2023-10 - 2024-04)

• Assisted in the housing and application process of Woman and Children suffering from homelessness.
• Coordinate Essential Resources and Supplies
• Support Physical and Mental Health Needs.
• Collaborate and Communicate Effectively.
• Maintain and Uphold Shelter Rules with Compassion.

Server - Waffle House - Plainfield, IN

(2017-09 - 2018-03)

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc

Housekeeper - Greg's Our Place - Indianapolis, IN

(2015-07 - 2016-07)

• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions

PST Specialist - MID AMERICA LABORATORIES - Indianapolis, IN

(2010-10 - 2013-08)

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
• Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort
• Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow
• Maintained confidentiality of patient information at all times according to HIPAA regulations
• Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)

Mobile Phlebotomist - CHC Wellness - Indianapolis, IN

(2011-08 - 2012-07)

• Performed mobile phlebotomy services, traveling to patients' homes and healthcare facilities
• Ensured proper patient identification and labeling of specimens to maintain accuracy and prevent cross-contamination
• Handled sensitive patient information with confidentiality and maintained HIPAA compliance at all times
• Assisted in training new phlebotomists on proper techniques, safety procedures, and customer service skills

Emergency Room Phlebotomist - Medical center of McKinney - McKinney, TX

(2008-12 - 2010-09)

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis
• Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort
• Responded promptly to urgent requests for STAT orders or difficult venous access situations with professionalism and efficiency
• Maintained confidentiality of patient information at all times according to HIPAA regulations

Online course - Community Health Worker - Aspin (2024-02 - 2024-07)

Associate's degree - Phlebotomy - MedTech College-Greenwood Campus (2007-10 - 2008-02)

GED - Noblesville High School (2005-12 - 2005-12)