Ronnae Cooper

Detail-oriented administrative and healthcare support professional with 10+ years of experience providing scheduling, patient coordination, data entry, customer service, and office support in fast-paced healthcare environments. Skilled in Microsoft Office, Google Workspace, multi-line phone systems, documentation, and maintaining organized workflows while delivering exceptional customer service.

Medical Assistant - Planned Parenthood - New York, NY

(2015-06)

• Provide administrative and clinical support in a fast-paced healthcare setting.
• Manage patient records and enter data into electronic medical systems.
• Handle multi-line phone systems and assist patients with questions, services, and appointment coordination.
• Maintain organized medical supplies and assist with inventory management.
• Deliver strong customer service while responding to patient concerns professionally and efficiently.
• Contributed to improved patient flow and reduced wait times through efficient scheduling coordination and accurate documentation.
• Coordinated communication between patients, providers, and staff while independently managing multiple administrative priorities in a fast-paced environment.
• Managed scheduling, appointment coordination, and electronic communications while maintaining organized digital records.

Medical Assistant Extern - Beth Isreal Family Planning Center - New York, NY

(2014-10 - 2014-12)

• Performed patient intake, vital signs, and accurate documentation.
• Assisted with administrative support, patient flow, and medical record organization.
• Performed phlebotomy and prepared laboratory requisition forms.
• Supported clinical staff during procedures while maintaining professional patient care.

Certificate - Medical Assistant - Sanford-Brown Institute (2015)