Ivelisse Rivera

Professional with having 10+ years of experience providing Bilingual Administrative Assistant services. Proficient in responding to inquiries for upper management and addressing their concerns promptly to ensure they receive the necessary information that is necessary. Ability to continuously organize records of documents and meeting notes for reference and compliance with company standards and regulations.

Excels in tracking day to day reports for upper management. Experienced in providing assistance to Spanish-speaking customers and clients, answering inquiries about products, services, and order status to enhance customer satisfaction. Skilled in acting as an interpreter during meetings, conference calls, and team discussions, facilitating effective communication between English and Spanish-speaking employees and stakeholders.

Expertise in providing real-time interpretation during workshops, staff training sessions, and community outreach programs to enhance participation of Spanish-speaking stakeholders and employees. Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook, ADP, Paylocity, Infinite Campus, Google Docs, Gmail, Outlook. Proficient in tracking the inventory and compliance of several types of trainings within different facility settings.

Administrative Assistant - Department of Human Services / Division of Aging Services

(2022-01 - 2024-12)

• Coordinate with all relevant quality assurance stakeholders, as necessary to ensure Quality Matters standards, policies and practices are consistently applied. Under close supervision, as a trainee and productive worker.
• Help clients fill out applications and required forms in Spanish, guiding them through the process as needed.
• Performing technical duties involving the review, processing, data entering or recording, and issuance of agency documents in accordance with applicable laws, regulations, policies and procedures.
• Provides information to customers regarding department/agency programs and services, and the requirements of licensure, certification, and other authorizations. Requests information from customers to determine their needs, or purpose of visit.
• Evaluates, authenticates, and verifies information and official documents presented by customers and applicants, issues permit, licenses, and other official documents.
• Greets customers and answers telephone inquiries; refers the more complex and/or difficult inquiries to a senior level staff member.

Office Administrator - Fresh Realm - Lyneer Staffing

(2021-01 - 2022-12)

• Provide assistance to Spanish-speaking customers and clients, answering inquiries about products, services, and order status to enhance customer satisfaction.
• Performs various tasks around an office, such as typing documents, answering phone calls, and filing records. Sorts, indexes, and files documents according to established guidelines and procedures.
• Act as an interpreter during meetings, conference calls, and team discussions, facilitating effective communication between English and Spanish-speaking employees and stakeholders.
• Ensure all translated documents comply with legal and regulatory requirements, maintaining organized records for audits and reviews.
• Track and document translation requests and projects for performance metrics and service evaluations.
• Requests information from customers to determine their needs, or purpose of visit. Resolve or delegate customer complaints, returns and or exchanges.
• Update files as training are required by each employee.
• Greet visitors and have each one sign in daily and help them to the proper person. Scheduling appointments, managing correspondence etc. while showing strong organizational skills, attention to detail, and proficiency in office software.

Administrative Assistant - Camelot Education Resources

(2015-01 - 2020-12)

• Translating several different settings of meetings from English and Spanish. The paperwork for parents and students was also translated in English and Spanish as one of my office duties.
• Serve as a liaison during meetings, ensuring effective communication between English and Spanish-speaking participants.
• Provide real-time interpretation during workshops, staff training sessions, and community outreach programs to enhance participation of Spanish-speaking stakeholders.
• Assist in translating informal communications, such as phone calls and emails, to maintain clear lines of communication with Spanish-speaking families.
• Facilitate conversations and discussions during parent-teacher meetings, ensuring clarity and understanding for all parties involved.
• Help bridge cultural differences through the effective presentation of education policies and procedures to Spanish-speaking parents and students.
• Respond to inquiries from Spanish-speaking families, addressing their concerns in a timely manner and ensuring they receive necessary information in their preferred language.
• Maintain organized records of translated documents and meeting notes for reference and compliance with educational standards and regulations.
• Track the volume of translation requests and services provided for reporting and analysis to improve future language support initiatives.

Customer Service Representative / Financial Representative - American General Finance

(2006-01 - 2011-12)

• Prepared legal documents for customers who were approved for personal loans, secured loans, lines of credit and mortgages.
• Received payments throughout the day from customers coming into the branch as well as payments coming in through the mail.
• We did internal collecting something I enjoyed to a point. I enjoy helping people so if there were circumstances where someone couldn't meet a payment, I would try to make payment arrangements to help their account.
• Performed field calls for delinquent accounts as well as retrieving past due payments. Assisted branch manager with resolving all collection accounts to be able to meet our monthly expectations.

Assistant Manager - Lady Footlocker

(1999-01 - 2005-12)

• Open and Close store, prepare and drop off deposits.
• Train staff according to the position hired for. Delegate work as needed throughout the shift.
• Perform monthly audits in store and at other stores throughout the district. Order products as needed and stock as needed. Receive and stock shipments weekly.
• Process, document and ship out any damaged products. Resolve employee/customer complaints and or issues throughout the day. Making sure the store is well kept and looking as if it was its Grand Opening every morning.
• Making sure every customer's needs are being met at all times. Promoted to North Jersey to train different managers on all aspects on what needs to be completed properly daily, weekly, monthly and a year to have a successful store.

Warehouse Coordinator - Aerotek

(2026-03 - 2026-05)

• Responsible for preparing pick list and assigning them to the proper driver to pick and stage for QC throughout the day.
• Maintain and record daily pick list spreadsheet for daily shipments to be completed.
• Maintain and record any inventory discrepancies and report them to the inventory team throughout the day on a daily basis.
• Assist supervisors with any other necessary tasks.
• Assist pickers with any discrepancies on the zebra system used and with the companies Plex system.
• Print out labels and master units for pickers and any special requests from other departments.
• Translate emails and conversations for the supervisor daily.
• Check that all pick faces are all aligned and clean.
• Document and track damaged products and place in designated area.

Shipping Administrator - 151 Foods

(2024-05 - 2025-02)

• Responsible for gathering daily paperwork and entering information into the required fields.
• Responsible for completing all inventory for packed, unpacked, supplies and ingredients.
• Responsible for the inventory of lost, damaged and or spoiled product.
• Preparing BOL's and DEL tickets, adjusting prices in the internal company portal for any adds and or cuts of daily product drivers needed to complete the route, complete daily inventory on product left in high bay and report them for production, prepare SOPs, KPI's, invoices, work orders, reports, schedules.
• Assist employees with minimal payroll discrepancies for example adjusting times, requesting time off, assisting with portal.
• Assist Shipping Director, managers and supervisors with daily reports, scheduling, walk throughs, and all other day to day assistance required in the warehouse.

Cumberland County College (2001-01 - 2002-12)

Vineland High School (1999-01 - 2001-12)