Ronney Rodriguez

IT Operations and Service Desk professional with 5+ years of experience supporting mission-critical banking systems in one of Argentina's leading financial technology companies. Skilled in technical support, troubleshooting, incident management, system monitoring, backup administration, and cloud technologies including AWS and Azure Backup. Recognized for improving operational processes by developing internal tools that increased efficiency, reduced manual work, and enhanced asset tracking.

Strong analytical, customer service, and communication skills with a proactive approach to solving technical problems.

Information Security & Operations Analyst - Red Link S.A. - Buenos Aires, Argentina

(2018-05 - 2024-02)

Supported mission-critical banking infrastructure used by financial institutions across Argentina.

• Monitored critical banking systems to ensure maximum availability.
• Investigated and resolved production incidents.
• Managed enterprise backup and recovery operations using Azure Backup.
• Supported Linux servers and AWS cloud services.
• Monitored scheduled jobs through Control-M.
• Executed SQL queries for data validation and troubleshooting.
• Managed backup media inventory and data integrity.
• Worked closely with infrastructure, security, and operations teams.
• Documented incidents and operational procedures.
• Participated in 24/7 operational support.

Busser - MILA Omakase

(2025-02)

• Support servers in a high-volume luxury restaurant.
• Ensure exceptional customer experience.
• Maintain dining room organization.
• Work efficiently under pressure.

Cook - Westin by Marriott

(2024-10)

• Food preparation.
• Team collaboration.
• Quality standards.
• Time management.