Garry St Hubert
I am s Customer Service Representative Agent with 2-5 years of experience in Inbound/outbound calls
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About
Customer Service agent with 4+ years of experience in inbound calls. Handling customer inquiries with care and company knowledge base. Some outbound experience.
Pay good attention to details to/ succeed and gain customer satisfaction. Can raise customer and company ratings and able to handle high volume calls.
Experience
Assurance Agent at Elevating Solutions LLC (2022 – Present)
Through incoming calls, address customers with questions to find out their eligibility status to receive insurance for Part A & B. Verify customers information and transfer them to specialized agent with introduction to get quote for affordable price.
- Resolve customer inquiries promptly
- Provide product information to customers
- Remain respectful and enthusiastic with customers and troubleshoot issues when needed
TurboTax Agent at Arise Platform (2024 – Present)
- Through high volume of calls, assists customers with inquiry difficulties, provide answers to their requests with calm tone through research for customer satisfaction.
- Researched answers for customers inquiries on Salesforce search about products, accounts, upload certain document, provide refund when available, etc.
- made sure customers issues or concerns were resolved
- Use CRM for verifying customers identity and most tasks.
Education
Public School – Universal Education Center
Associate Degree – Miami Dade College
