Rony Pradhan Malla

Compassionate and Empathetic Life Coach with 3+ years guiding individuals to achieve personal and professional growth. Proven ability in Active Listening, Problem-Solving and creating personalized action plans to foster resilience and enhance well-being. Empower individuals in navigating Self-Reflection and Resilience building for a meaningful life. Growth oriented in building a strong community with an exemplary tangible result.

Life Coach III - CRi - Chantilly, VA

(2023-01)

• Coach individuals in the development of living and social skills, including provision of personal care assistance.
• Implement positive behavior supports and communication strategies through the implementation of individualized Behavior Support Plans.
• Implement both physical and non-physical strategies to assure safe responses in crisis situations.
• Support individuals with daily activity engagement and goal setting in the community.
• Engage and interact with the individuals in conflict resolving and focusing well-being.
• Document individual progress by maintaining accurate documentation in compliance with all regulations and policies.

Store Manager - S&N Supermarket - Hopewell, VA 23860

(2016-01 - 2022-12)

• Maintain profitable operations in family operated grocery store.
• Control cost by effectively negotiating with vendors.
• Hire, recruite, and train quality employees for various positions.
• Increase customer satisfaction expanding product lines, offering special promotions.
• Schedule and train employees to maximize performance in customer service.
• Price and label products based on management guidelines.

Executive Officer, In-charge Customer Service - NCC Bank Limited - Nepal

(2011-01 - 2015-12)

• Managed and supervised 10 employees under Customer Service Department as a strong team lead.
• Provided guidance using organization products or services to more than 9K customers of the branch.
• Evaluated company's financial projections, budgets, expenditures, research and development, and became successful in bringing more than Rs. 10,000K deposits from new products and services.

Senior Assistant, Marketing Department - NCC Bank Limited - Nepal

(2004-01 - 2011-12)

• Promoted company's product for women's empowerment in savings and building a secure future.
• Assisted in product developing for business house called "Karoadpati Bachat Khata".
• Implemented products and services with a minimum deposit requirement on savings account and cross sale through door to door marketing strategy.
• Promoted Medical/accidental insurance coverage under each account opening success.

Certification Program - Life Coaching - The Life Purpose Institute

Bachelor of Science - Humanities and Social Sciences - Tribhuvan University