Rooster Dort

Dynamic Retail Sales Advisor at H&M Fashion USA INC, adept at building rapport and enhancing customer engagement. Proven track record in exceeding sales goals through effective upselling strategies and exceptional problem-solving skills. Committed to delivering an outstanding shopping experience while managing cash handling and store performance metrics efficiently.

Retail Sales Advisor at H&M Fashion USA INC (2024-11 – 2026-02)

Retail Sales Advisor responsible for customer service, sales transactions, and store operations

• Demonstrated ability to develop relationships with customers and provide an exceptional shopping experience. Provided product demonstrations to customers, answered questions about features, and facilitated sales transactions.
• Monitored store performance metrics such as sales goals, shrinkage levels, and customer satisfaction ratings.
• Maintained in-depth knowledge of products, services, pricing plans, promotions, and payment options.
• Performed cashier duties including processing payments accurately using a Point of Sale system.
• Greeted customers and engaged in conversation to assess needs.
• Greeted customers and ascertained what each customer wanted and needed.

Tutor, Special Needs Students at Palm Beach State College (2024-02 – 2025-09)

Volunteer tutor providing educational support to special needs students

• Used creative approaches such as role playing or interactive games that engaged special needs students in meaningful learning experiences.
• Instructed special needs students in the use of assistive technology to support their learning process.

Associate in Arts in Computer Science – Palm Beach State College