Rory Zahn

Dedicated hospitality professional with more than 19 years of experience in upscale dining, bartending, restaurant management, and customer service. Proven ability to thrive in fast-paced, high-volume environments while delivering exceptional guest experiences. Experienced in cash handling, POS systems, inventory management, team leadership, and maintaining food and beverage safety standards. Known for professionalism, strong communication, and building lasting relationships with guests.

Cocktail Server at Xanterra Travel Collection – El Tovar Hotel (2022-11 – Present)

• Provide exceptional food and beverage service in a historic fine-dining environment.
• Maintain expert knowledge of menu items, wines, beers, and cocktails to enhance the guest experience.
• Process payments accurately using POS systems while balancing cash transactions.
• Ensure compliance with food safety and responsible alcohol service standards.
• Assist with inventory management, stocking, and maintaining clean, organised work areas.

Server/Bartender at Roche Harbor Resort (2025-04 – 2025-10)

• Provided attentive food and beverage service in a high-volume resort setting.
• Prepared cocktails and served guests while maintaining a clean, organised bar and dining area.
• Delivered exceptional guest experiences and processed payments accurately.

Server at Old Ellsworth Brewing Company (2020-09 – 2022-01)

• Delivered attentive service in a busy brewery and restaurant setting.
• Managed multiple tables while providing prompt, friendly, and accurate service.
• Handled cash and credit transactions with accuracy.

Security Dispatcher at AZ Security Control (2019-04 – 2020-06)

• Coordinated dispatch operations for security personnel.
• Managed emergency and routine communications while maintaining detailed records.
• Demonstrated professionalism and sound decision-making under pressure.

Server at Dirty Blonde Tavern (2018-01 – 2019-04)

• Delivered outstanding customer service in a fast-paced restaurant and bar.
• Built strong rapport with guests, contributing to repeat business.

Manager/Bartender at Frozen Sun Daiquiris (2017-10 – 2018-01)

• Managed daily bar operations, staffing, scheduling, inventory, and cash reconciliation.
• Trained team members and maintained high customer service standards.
• Prepared and served beverages while ensuring compliance with safety regulations.

Bartender at Just Kickin' It Sports Bar (2016-09 – 2017-06)

• Prepared cocktails and served guests in a high-volume sports bar.
• Maintained a clean, organised, and efficient bar area.

Bartender | Server | Cook | Bar Back at Different Strokes Billiards (2015-03 – 2016-03)

• Performed multiple front- and back-of-house roles to support daily operations.
• Assisted with bartending, food preparation, customer service, and inventory.

Manager/Bartender at Less Than Level Bar & Lounge (2012-10 – 2015-02)

• Oversaw daily operations, staff scheduling, inventory, purchasing, and cash management.
• Maintained exceptional customer service standards while leading bar operations.

Entrepreneurship & Business – Ashford University

Certified Dental Assistant – Acadiana Area Career College

High School Diploma – Ovey Comeaux High School