Rosario Castro

Intake Specialist

Hope Christian Center - Las Vegas, NV

October 2022 to January 2023

• Answer phones and greet visitors;
• Fulfill community partners' information requests regarding the intake process and communicating the functions of the facility via phone, fax or email;
• Processing intake paperwork and collection of a patients personal property;
• Addressing and routing patient requests/concerns to the correct department (i.e. medical, social, grievance, etc.);
• Ensuring form have the proper signatures and that they're filled out correctly;
• Uploading intake documentation and other required documentation into the corresponding patient profile in the Homeless Management Information System (HMIS);
• Data entry (i.e. data entered into HMIS, services added to HIS, updating the patient census, updating the patient spreadsheet, etc.);
• Following up with referrals and sharing vital information;
• Completing shift hand-off reports;
• Maintaining strict confidentiality regarding patient information, maintaining HIPAA compliance;
• Any other duties as assigned

  Call Center Representative

Vivida Dermatology - Las Vegas, NV

April 2022 to September 2022

• Customer service
• Customer service relations
• Answering phones
• Scheduling

Internal Revenue Agent

Vivida Dermatology - Las Vegas, NV

October 2021 to April 2022

• Patent aging
• Collections
• Applying payments from patients
• Mail from patients and insurance payments
• Depositing checks into bank
• Patient Billing follow up
• Calling patients for payments

Intake Specialist

Hope Christian Center - Las Vegas, NV

October 2022 to January 2023

• Answer phones and greet visitors;
• Fulfill community partners' information requests regarding the intake process and communicating the functions of the facility via phone, fax or email;
• Processing intake paperwork and collection of a patients personal property;
• Addressing and routing patient requests/concerns to the correct department (i.e. medical, social, grievance, etc.);
• Ensuring form have the proper signatures and that they're filled out correctly;
• Uploading intake documentation and other required documentation into the corresponding patient profile in the Homeless Management Information System (HMIS);
• Data entry (i.e. data entered into HMIS, services added to HIS, updating the patient census, updating the patient spreadsheet, etc.);
• Following up with referrals and sharing vital information;
• Completing shift hand-off reports;
• Maintaining strict confidentiality regarding patient information, maintaining HIPAA compliance;
• Any other duties as assigned

  Call Center Representative

Vivida Dermatology - Las Vegas, NV

April 2022 to September 2022

• Customer service
• Customer service relations
• Answering phones
• Scheduling

Internal Revenue Agent

Vivida Dermatology - Las Vegas, NV

October 2021 to April 2022

• Patent aging
• Collections
• Applying payments from patients
• Mail from patients and insurance payments
• Depositing checks into bank
• Patient Billing follow up
• Calling patients for payments

2022-present

Nevada Carsee Institute medical assistant

2020-2021 graduated

Nevada career institute medical billing and coding