Rose Capps

Hospitality, operations, and team development leader with 10+ years of experience supporting employee engagement, staff training, onboarding, hospitality operations, elevated guest experiences, and wine club/member sales within fast-paced, customer-facing environments. Brings leadership experience in operations, HR administration, team coordination, relationship management, and hospitality-driven sales, combined with deep expertise in luxury hospitality and wine education. WSET Level 3 Sommelier and MBA graduate from Northwestern University's Kellogg School of Management with demonstrated success developing teams, strengthening service standards, increasing revenue, and supporting organizational growth.

Sommelier – Director of Wine/Beverage - Hill Restaurant Group – Six Fine Dining Restaurants - Washington, D.C.

(2016-01)

Lead staff training programs focused on wine knowledge, service excellence, guest engagement, and selling techniques to strengthen team performance and elevate the guest experience. Partner with leadership to support onboarding, training, operational coordination, and service standards in fast-paced hospitality environments.

• Directed, coached, supervised, and reviewed staff performance to uphold hospitality standards and support team success.
• Increased wine sales by more than 100% through team development, guest engagement strategies, and monthly sales accountability.
• Increased event sales by 60% through networking, partnerships, and promotional initiatives.
• Served as key Wine Buyer, monitoring trends and curating dynamic wine programs and rotating BTG offerings.
• Led wine education and training programs to improve staff confidence, product knowledge, and guest experience.

On-Premise Wine Sales Representative - Republic National Distributing Company - Southeast, FL

(2015-01 - 2016-12)

Executed large-scale supplier events and cultivated key account relationships in fast-paced hospitality environments.

• Planned, coordinated, and executed monthly wine/spirits supplier tradeshows and seminars for up to 500 attendees while partnering with vendors, suppliers, hotels, and business stakeholders.
• Increased account sales by more than 20% through strategic relationship management, product placement, and wine program support.

Wine Sales/Event Planner/Wine Educator - Kathryn Hall Wines - St. Helena, CA

(2013-01 - 2014-12)

Supported tasting room hospitality and Wine Club/member engagement while organizing personalized wine experiences, educational tastings, and high-end events.

• Achieved high levels of Wine Club sales and guest conversion through relationship-based guest engagement and elevated hospitality experiences.
• Educated guests and staff on wine offerings, viticulture/viniculture processes, wine service techniques, and food pairings.
• Planned and executed luxury events for 50–300 guests coordinating vendors, logistics, and hospitality experiences.
• Exceeded sales goals by 25% through strategic guest engagement and personalized tasting experiences.

Vice President & Director – Finance, Operations/HR & Administration - Capps Digital, Subsidiary of Leo Burnett/Publicis Group - Chicago, IL

Led operational, administrative, and HR-related functions supporting organizational effectiveness and team coordination.

Operations Manager - Capps Digital, Subsidiary of Leo Burnett/Publicis Group - Chicago, IL

Master of Business Administration - MBA - Northwestern University, Kellogg School of Management

Bachelor of Science - Accounting & Marketing - University of Illinois