Olga Torres

Seasoned hospitality operations leader with 10+ years of progressive housekeeping management experience across top-tier hotel brands including Hilton, Marriott, and Sheraton. Known for building high-performing teams, upholding brand standards under pressure, and driving measurable improvements in guest satisfaction. Equally comfortable in the weeds of daily operations and in strategic conversations with senior leadership.

Brings a sharp eye for detail, sound budget management instincts, and a genuine commitment to creating exceptional guest experiences.

Director of Housekeeping at Hilton at Gallery One (DoubleTree) (2023-01 – Present)

Serve as the senior housekeeping leader for a high-volume Hilton property, overseeing all daily operations across rooms, laundry, and public areas.

• Lead a multi-tiered team of supervisors, room attendants, laundry staff, and public area personnel — managing full hiring, onboarding, training, and performance cycles.
• Designed and implemented department-wide policies and SOPs that consistently uphold Hilton brand standards and exceed guest satisfaction benchmarks.
• Conduct regular room and facility inspections; identify and resolve deficiencies with urgency to maintain property standards.
• Own the housekeeping budget: track expenditures, identify cost-reduction opportunities, and deliver results without compromising service quality.
• Oversee procurement, storage, and distribution of all linens, cleaning supplies, and guest amenities — maintaining tight inventory controls to minimize waste.
• Partner cross-functionally with Front Office, Engineering, and Food & Beverage to ensure seamless room readiness and rapid issue resolution.
• Produce departmental performance reports and present data-driven insights to hotel leadership to guide operational decision-making.
• Ensure full compliance with Hilton standards, OSHA safety protocols, and all applicable local regulations.

Executive Housekeeper at Marriott Hotel (2017-01 – 2020-12)

Directed all housekeeping operations for a full-service Marriott property, ensuring consistent delivery of brand-standard cleanliness and guest satisfaction.

• Managed staff scheduling, training programs, performance evaluations, and day-to-day supervision of room attendants and housekeeping personnel.
• Conducted quality inspections of guest rooms, public spaces, and back-of-house areas to enforce Marriott cleanliness standards.
• Managed linen, supply, and amenity inventories with a strategic procurement approach that reduced costs while maintaining service levels.
• Responded promptly and professionally to guest complaints and housekeeping-related requests, consistently achieving positive resolutions.
• Supported departmental budgeting and identified ongoing cost-saving opportunities without sacrificing guest experience quality.
• Ensured all operations remained compliant with Marriott brand requirements, local health codes, and legal guidelines.
• Collaborated closely with Front Office, Maintenance, and F&B teams to synchronize room availability and resolve issues quickly.

Housekeeping Supervisor at Sheraton Hotel & Resort (2012-01 – 2014-12)

• Supervised room attendants and housekeeping staff, delegating daily task assignments and assessing individual and team performance.
• Inspected guest rooms, hallways, and public areas to verify compliance with hotel cleanliness and comfort standards.
• Trained new and existing staff on proper cleaning techniques, safety protocols, and guest service best practices.
• Developed staff schedules to ensure efficient shift coverage across all property areas and service hours.
• Tracked inventory of cleaning supplies, linens, and amenities; reported shortages and maintenance needs in a timely manner.
• Addressed guest requests and housekeeping concerns with professionalism and urgency, ensuring satisfaction at every interaction.
• Maintained detailed records of task completion and inspection results; ensured strict adherence to health and safety standards.

High School Diploma – Hialeah–Miami Lakes High School (1999-01)

– Keiser Career College