Roseanne Dean

Organized and dedicated Office Administrator with 20 years' experience in providing exceptional accounting and customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Office Administrator - Granite City Insulation - Mount Airy, NC

(2017-06)

• Answer telephone calls to field inquiries from clients, vendors and various other callers seeking information about insulation
• Manage accounts payable, receivable and payroll for Insulation office grossing $400,000.00 per year
• Maintain inventory by checking stock and ordering new material as needed for jobs
• Produce accurate internal and external office collateral, communications and forms such as letters and memoranda's
• Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance
• Sort, open and respond to incoming mail
• Complete daily cash functions including bank deposits and petty cash reimbursements
• Compute taxes owed by applying prescribed rates, laws and regulations including Payroll, Sales & Use & Property
• Generate financial statements and facilitate account closing procedures each month
• Reviewed and processed employee expense reports and vendor invoices for payment

Client Support/Payment Specialist - Regional Acceptance Corporation - Greenville, NC

(2002-07 - 2017-02)

• Communicate to Management irregular and or recurring problems and suggest improvements
• Assist in developing changes in systems, procedures and communication methods
• Identify and escalate priority issues
• Ensure all electronic payments are posted and General Ledger is balanced daily
• Refunding of all customer/dealer over payments
• Responsible for daily ACH wire transfers
• First line contract for payment vendors
• Provide excellent customer service to both internal and external customers by answering questions and resolving problems related to policy, procedures, compliance, accounts and titling

Payroll & Benefits Administrator - Nansemond Suffolk Academy - Suffolk, VA

(1998-10 - 2002-01)

• Processed and administered payroll and benefits for over 150 full time employees
• Administrator for New Teacher Orientation answering questions regarding payroll, insurance and leave policies
• Set up and monitored all personnel records for full and part time employees
• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings
• Receive and post all accounts receivables
• Administer and filed all Fingerprinting and Criminal History Reports
• Made daily deposits to bank

Executive Assistant To The Manager - Godwin Pumps Of America - Virginia Beach, Virginia

(1997-04 - 1998-11)

Associate of Science - Accounting - Mount Olive Adult College