Rosie White

Detail-oriented Administrative and Records Management professional with over two decades of experience supporting high-volume operations, maintaining documentation accuracy, and safeguarding confidential information. Proven track record in coordinating complex workflows, optimizing electronic filing systems, and providing high-level executive support. Recognized for exceptional reliability, organization, and a strong commitment to data integrity and compliance.

Administrative & Records Support Specialist (Progressive Roles) - iCanThinkPositive | Healthcare Services Organization

(2025-01 - 2026-01)

• Records Management: Audit, maintain, and organize high-volume records to ensure total accuracy and compliance with retention policies; manage secure records purging, archival, and documentation requests.
• Office Operations: Serve as the primary point of contact for clients and staff via multi-line phone systems; coordinate daily calendars, schedule appointments, and verify/witness sensitive consent documentation.
• Executive Assistance: Provide high-level support to the CEO; manage logistics, venue sourcing, and vendor relations for large-scale meetings and trainings; oversee office procurement and assist with new-hire onboarding.

Contact Service Representative - Internal Revenue Service | Chamblee, GA - Chamblee, GA

(2022-01 - 2025-01)

• Assisted taxpayers with complex account-related inquiries, interpreted regulatory guidelines, and resolved account discrepancies using secure internal systems.
• Processed account adjustments, legal notices, and systematic updates while managing a continuous inventory of pending cases.
• Authored official written correspondence and provided clear, accurate explanations of federal notices and required actions.

Customer Service Representative - Kelly Staffing Service | Atlanta, GA - Atlanta, GA

(2022-01 - 2022-12)

• Fielded inbound calls from insurance providers, homeowners, and loan officers to verify and process property insurance documentation.
• Updated electronic account records and efficiently processed payment requests.

Administrative Assistant / Data Clerk - Georgia Department of Labor | Atlanta, GA - Atlanta, GA

(2002-01 - 2016-01)

• Processed complex unemployment insurance claims under strict regulatory deadlines and high-volume conditions.
• Managed case records, acted as a liaison between external constituents and internal staff, and successfully supervised a team of switchboard operators to ensure seamless communication workflows.

Administrative Assistant / Medical Records Clerk - Bay State Medical Center | Springfield, MA - Springfield, MA

(1996-01 - 2001-12)

• Maintained and audited sensitive medical records across multiple facilities for accuracy and legal completeness.
• Served as the primary operational liaison between attending physicians and legal representatives.

Medical Leave of Absence

(2016-01 - 2022-01)

High School Diploma - Commerce High School Springfield, MA