Rosy Pineda

Bilingual Human Resources professional developing hands-on experience in recruitment, onboarding, scheduling, employee relations, and HR administration within the hospitality industry. Currently serving as an Assistant General Manager while expanding my Human Resources knowledge through professional education and certifications.

Assistant General Manager at Holiday Inn Express & Suites (2025-08 – Present)

• Posted open positions through Indeed and coordinated interview scheduling.
• Screened applications and supported hiring managers during the recruitment process.
• Facilitated onboarding and employee documentation.
• Supported employee relations and workplace communication.
• Managed employee schedules and onboarding using Homebase.
• Maintains the confidentiality and security of employee files and records.
• Assisted with attendance tracking and payroll coordination.
• Processed and coordinated vendor invoice payments, ensuring accurate documentation and timely processing.
• Reconciled invoices and account statements with external agencies and vendors to identify and resolve discrepancies.
• Monitored departmental budgets and tracked expenses to support effective cost control.
• Prepared and submitted monthly revenue reports and operational financial reports to management.
• Coordinate and maintain required operating licenses and permits for hotel facilities, including the kitchen, elevator, and swimming pool, ensuring regulatory compliance.
• Maintained detailed expense tracking and financial records using Microsoft Excel.
• Reviewed operational expenses and monitored spending against established budgets.
• Maintained compliance with company policies and employment standards.

Front Office Manager at Holiday Inn Express & Suites (2024-08 – 2025-08)

• Supervised front desk operations while supporting hiring and onboarding.
• Coordinated employee training and monitored attendance.
• Assisted with staff scheduling using Homebase.
• Coached employees to promote a positive work environment.
• Processed and coordinated vendor invoice payments, ensuring accurate documentation and timely processing.
• Reconciled invoices and account statements with external agencies and vendors to identify and resolve discrepancies.

Sales Coordinator at Holiday Inn Express & Suites (2024-02 – 2024-08)

• Supported administrative operations, reporting, documentation, and interdepartmental communication.

Front Desk Supervisor at Holiday Inn Express & Suites (2023-01 – 2024-02)

• Coordinated schedules and time-off requests.
• Assisted with onboarding and training.
• Addressed employee concerns and supported daily operations.

Receptionist at ABBVIE / ManpowerGroup (2018-03 – 2021-03)

• Provided administrative support, scheduling coordination, office logistics, and professional customer service.

HR Assistant at ICARO Alliance (2016-01 – 2017-12)

• Provided administrative support to the Human Resources department in daily operations.
• Assisted the HR team with recruitment activities, including resume review and interview coordination.
• Supported new hire onboarding by preparing employee documentation and maintaining personnel records.
• Assisted in organizing confidential employee files and HR documentation.
• Helped prepare HR forms, reports, and other administrative documents.
• Responded to routine employee inquiries and directed requests to the appropriate HR team member.
• Supported the Human Resources department with administrative tasks to ensure efficient daily operations.

Operations Director Assistant at Albatros Airlines (2011-10 – 2015-03)

• Supported administrative and operational processes, documentation, reporting, and internal communications.

Associate Degree in Industrial Relations – Rafael Belloso Chacin University College

Management Competency Development – University of Aragua

Personnel Selection and Management – Academy Capacitarte

ESL Program – McHenry County College