Ruben Aranda

Results-oriented healthcare professional with 15+ years of combined experience in provider relations, network management, healthcare account management, business development, and operations. Experienced in managing relationships with 1,200+ contracted providers across North and South Texas, including Laredo and Brownsville. Skilled in provider outreach, network growth, performance monitoring, quality initiatives, complaint and escalation resolution, reimbursement discussions, and cross-functional collaboration.

Strong relationship builder and bilingual communicator in English and Spanish.

Provider Relations Representative - PROMINENCE HEALTH - McAllen, TX

(2021-04 - 2026-08)

• Managed and supported relationships with more than 1,200 contracted providers across North Texas and South Texas, including the Laredo and Brownsville markets.
• Made initial contact with contracted providers and served as a key relationship point of contact to support provider engagement and network needs.
• Supported provider network growth by identifying and helping add new providers to the contracted network.
• Monitored assigned provider network performance using key performance indicators (KPIs) and supported follow-up on areas requiring attention.
• Supported quality improvement initiatives through targeted provider education and outreach programs.
• Handled provider complaints and escalations, working to resolve issues while maintaining productive provider relationships.
• Assisted with reimbursement discussions and provider contract renewals to support fair and sustainable network agreements.

Account Manager / Pharmaceutical Sales - INITRE HEALTH - McAllen, TX

(2018-05 - 2024-04)

• Managed existing healthcare accounts while developing new business opportunities through organized account planning, customer outreach, and relationship management.
• Established new accounts and maintained ongoing relationships with existing customers and decision-makers.
• Investigated and resolved customer complaints by developing solutions, preparing reports, and making recommendations to management.
• Promoted healthcare laboratory services including toxicology screening, blood allergy testing, CGX, molecular testing, PGX, and RPP.

Administrator / Marketing Director - DYNAMIC JOINT & SPINE INSTITUTE - Edinburg, TX

(2015-07 - 2019-02)

• Assisted in the design and execution of programs that contributed to 62% organizational growth during the 2016 fiscal year.
• Directed implementation of improved work methods and procedures to support organizational objectives.
• Implemented standards and methods to measure the effectiveness of organizational activities.

Administrator / Marketing Director - PHYSICIANS INJURY CLINIC - Edinburg, TX

(2014-06 - 2019-02)

• Planned, coordinated, organized, and directed clinic operations.
• Captured more than 75% market share with a new product brought quickly to market.
• Developed and maintained relationships with existing clients and new accounts to create additional business opportunities.

Chief Operating Officer - 911 PAIN MANAGEMENT - McAllen, TX

(2011-01 - 2018-06)

• Created, launched, and streamlined company-wide service excellence, prospecting, marketing, and business development initiatives.
• Generated more than 120 new accounts through networking and content marketing strategies.
• Delivered performance updates, quarterly business reviews, and planning meetings.
• Planned, coordinated, organized, and directed agency operations and led weekly management meetings.

B.S. - Kinesiology - University of Texas (2016-08)

MRT Radiology - South Texas College (2012-05)

Limited Medical Radiology Technician - Radiologic Technology - Valley Grande Institute (2010-05)