Ruben Moore

Reliable and safety-focused transportation professional seeking Medical Courier and Independent Contractor opportunities through all platforms. Committed to providing secure, accurate, and on-time transportation of medical specimens, pharmaceuticals, laboratory samples, medical records, and healthcare supplies. Strong customer service skills, excellent time management, and the ability to maintain chain-of-custody procedures while meeting strict delivery deadlines.

Independent Delivery Driver / Contractor at Moore Medical Transport (2026-05 – Present)

• Safely completed scheduled and on-demand deliveries while maintaining strict deadlines.
• Planned efficient delivery routes to maximize productivity and minimize delays.
• Maintained accurate delivery records and proof-of-delivery documentation.
• Demonstrated professionalism when interacting with customers, healthcare personnel, and business clients.
• Ensured secure handling and transportation of sensitive and confidential materials.
• Performed routine vehicle inspections to ensure safe and reliable operation.

Tier I Helpdesk / Production Support at FEI Systems (2018-04 – Present)

• Provide Tier I technical support for healthcare applications across multiple states, ensuring system uptime and user accessibility.
• Troubleshoot and resolve hardware, software, and network issues, escalating complex cases to higher-tier teams when needed.
• Manage Active Directory accounts, including password resets, account unlocks, and role/permission assignments.
• Install, configure, and maintain hardware, software, and authorized system updates.
• Enforce security protocols through audits, multifactor authentication, and system monitoring to safeguard sensitive data.
• Collaborate with internal IT teams to test and deploy new software versions and system enhancements.

Business Retention Specialist at Comcast Business (2024-10 – Present)

• Serve as primary contact for SMB customers considering service downgrades or cancellations, leveraging data to identify retention strategies.
• Partner with technical support teams to resolve service-related escalations and ensure business continuity.
• Maintained 91% average monthly retention rate through issue resolution and proactive problem-solving.

Senior Solution Specialist at Verizon Wireless (2014-10 – 2024-01)

• Managed customer interactions with professionalism and attention to detail.
• Maintained accurate records and documentation.
• Worked independently and as part of a team to achieve performance goals.
• Demonstrated strong organizational and problem-solving skills in a fast-paced environment.

High School – Shippensburg Area Senior High School (2007)

– Shippensburg University (2007 – 2009)

– University of Phoenix (2010 – 2012)