Rudy Kirk

Customer Success and Service Delivery professional with more than 8 years of experience driving client success, managing cross-functional initiatives and optimizing business processes across legal, financial, real estate and technology environments. Proven ability to strengthen client relationships, resolve complex challenges, streamline operations and deliver measurable business outcomes through strategic collaboration, implementation support and operational excellence. Seeking to leverage a strong background in customer engagement, implementation support, and account management in a Service Delivery Specialist, Customer Success Manager, Implementation Specialist, or Technical Account Manager Role.

Real Estate Investor - Evolution Homes - Detroit, MI

(2021-02)

• Manage end-to-end real estate acquisition and renovation projects, coordinating with lenders, contractors, attorneys and vendors to deliver projects on schedule.
• Build and maintain strong stakeholder relationships, facilitating successful negotiations and efficient project execution.
• Analyze market trends, property values and financial data to identify profitable investment opportunities and support informed business decisions.

Service Delivery Specialist - Proof Serve - Detroit, MI

(2026-01 - 2026-07)

• Managed high-volume legal service requests from intake through completion, coordinating with nationwide process servers to ensure timely service, regulatory compliance and 98%+ documentation accuracy.
• Coordinated with internal teams and legal stakeholders to resolve documentation issues, meet case deadlines and maintain efficient workflow execution.
• Maintained accurate case records, reviewed affidavits and legal documentation for compliance and collaborated with cross-functional teams to streamline workflows and support operational efficiency.

Legal Specialist - Encore - Troy, MI

(2024-06 - 2025-01)

• Processed high-volume legal documentation with 99%+ accuracy, ensuring compliance with legal requirements and reducing documentation errors.
• Coordinated with internal teams and legal stakeholders to resolve documentation issues, meet case deadlines and maintain efficient workflow execution.
• Improved operational efficiency by identifying document discrepancies, maintaining organized records and supporting continuous process improvements.

Content Review Associate - Accenture - Detroit, MI

(2022-04 - 2023-02)

• Reviewed high volumes of digital content while consistently meeting quality and productivity targets in a fast-paced, metrics-driven environment.
• Investigated complex account and policy issues, applying company guidelines to deliver accurate decisions and protect platform integrity.
• Collaborated with cross-functional teams to identify trends, escalate risks and improve policy enforcement and operational processes.

Senior Recording Auditor - Amrock - Detroit, MI

(2019-02 - 2022-02)

• Audited mortgage loan documentation with 99%+ accuracy, ensuring compliance with investor and regulatory requirements while minimizing funding delays.
• Partnered with lenders, title companies and attorneys to resolve documentation issues and consistently meet service-level agreements.
• Improved workflow efficiency by identifying documentation discrepancies, reducing rework and supporting timely loan recording and post-closing operations.

Customer Sales Representative / Production Associate - Innovation Teleservices, Inc. - Allen Park, MI

(2017-02 - 2019-02)

• Delivered exceptional customer service by resolving inquiries, identifying customer needs and providing timely, solution-oriented support.
• Maintained accurate customer records and production documentation while meeting quality and productivity standards.
• Collaborated with cross-functional teams to improve workflow efficiency and support daily operational and production objectives.

Coursework - Business Administration - Wayne County Community College