Ruthvika V

Network Support Engineer with 5 years of hands-on experience providing high-level technical support, escalation ownership, and top-tier diagnosis across enterprise LAN/WAN, wireless, and firewall environments. Proven expertise configuring, troubleshooting, and maintaining Cisco, NOC, Fortinet FortiGate, Palo Alto, Juniper SRX, WatchGuard, Check Point, and Cisco Meraki platforms across multi-vendor, high-availability network operations. Strong command of advanced routing and switching protocols (OSPF, BGP, EIGRP, VLANs, STP/RSTP/MST, HSRP/VRRP), wireless deployment and troubleshooting, IPSec/SSL VPN and firewall policy administration, and cloud/virtualization environments including AWS, VMware, and Kubernetes.

Experienced delivering proactive monitoring, root-cause analysis, and Tier 1–3 escalation support within SLA-driven, process-governed operations, while managing multiple priorities under pressure. Fast, self-directed learner who quickly adopts new technologies through structured self-study and dedicated training; clear, confident English communicator with a track record of cross-functional collaboration.

Network Engineer & Technical Support - Amazon - Indiana, USA

(2025-10)

Deployed, configured, and maintained enterprise data center network infrastructure, including Cisco switches, servers, network devices, fiber/copper cabling, patch panels, and 100/400GbE connections, performing pre-production validation and troubleshooting to ensure reliable network connectivity.

• Supported Layer 1, Layer 2, and Layer 3 network troubleshooting, diagnosing TCP/IP connectivity, VLAN, DHCP, DNS, routing, interface, and physical-link issues across large-scale data center environments and coordinating escalations with network engineering teams.
• Performed hands-on troubleshooting of switch ports, fiber links, SFP/QSFP optical transceivers, structured cabling, and network interfaces, using console access, interface status, logs, link indicators, and error counters to isolate connectivity failures and restore service.
• Supported network device deployment and configuration activities by validating switch connectivity, IP addressing, VLAN assignments, routing reachability, console/OOB connectivity, and network configurations before infrastructure was transitioned into production.
• Monitored infrastructure health and responded to network and hardware incidents through enterprise monitoring and ticketing systems, performing root-cause analysis, documenting troubleshooting activities, escalating complex issues, and resolving incidents within established SLA requirements.
• Executed infrastructure installations, maintenance, hardware replacements, cabling changes, and production network changes while following established SOPs, change-control procedures, maintenance windows, and data center safety requirements to minimize service disruption.
• Participated in 24/7 on-call and critical incident response, collaborating with network engineers, hardware engineering teams, vendors, and operations teams to troubleshoot high-severity infrastructure outages and maintain availability across production environments.
• Monitor network infrastructure and service platforms 24/7 using NMS, monitoring, alarm-management, and ticketing tools to ensure network availability and service stability.
• Executed end-to-end deployment of hyperscale cloud infrastructure by installing racking, cabling, and commissioning servers, network switches, storage systems, and high-density AI/ML clusters across production data centers.
• Installed and validated high-speed Ethernet infrastructure supporting 100G and 400G network connectivity using structured fiber and copper cabling while ensuring compliance with network deployment standards.
• Performed Layer 1 and Layer 2 network installation, validating physical connectivity, switch port mappings, VLAN configurations, DNS, DHCP, and TCP/IP communication between production systems.
• Supported LAN connectivity and assisted engineering teams during WAN backbone integration by validating cross-connects, optical links, structured cabling, and network readiness for production deployment.
• Assisted with implementation of network security controls, firewall policies, access controls, network segmentation, VPN connectivity, and secure communication between applications and infrastructure.
• Installed, cleaned, inspected, and replaced fiber optic cables and optical transceivers (QSFP/QSFP28/SFP modules), resolving optical signal degradation and connectivity failures using standard fiber testing procedures.
• Performed BIOS, RAID, firmware, Linux OS installation, GPU validation, and hardware diagnostics before production deployment of AI infrastructure.
• Troubleshot network failures involving Layer 2 switching, VLAN inconsistencies, DNS resolution, DHCP assignments, switch interfaces, fiber connectivity, and hardware failures across thousands of production nodes.

Network Engineer - Citizen's Bank - California, USA

(2024-12 - 2025-10)

Serve as a top-tier escalation point for enterprise network incidents, performing structured diagnosis across routing, switching, and firewall layers to drive issues to resolution within SLA.

• Administer enterprise TCP/IP infrastructure including IP addressing, subnetting, routing, switching, VLANs, DNS, and DHCP to support high-availability network builds, upgrades, and production operations.
• Design, deploy, configure, and support Cisco Meraki MX security appliances, MS switches, and MR wireless access points across distributed enterprise environments, ensuring reliable wireless connectivity and coverage.
• Lead LAN refresh implementations and a Cisco-to-Arista switch migration, owning cutover planning, configuration validation, testing, and vendor/internal team coordination to minimize downtime.
• Install, configure, and deploy Cisco Catalyst, Cisco Nexus, and Arista switching platforms for network build, augmentation, and infrastructure modernization projects.
• Utilized SDN principles for network segmentation, traffic engineering, dynamic path selection, and automated policy enforcement across distributed infrastructure.
• Administer and troubleshoot Plao Alto, including firewall policies, NAT, VPNs, security zones, traffic filtering, and network segmentation.
• Provide proactive monitoring and management of network services, analyzing telemetry and performance data to identify trends and support infrastructure and capacity decisions ahead of impact.
• Own operational processes end-to-end in ServiceNow — work orders, incidents, and change requests — while maintaining accurate technical documentation, configuration records, and network asset information, escalating to internal support teams as required.
• Automate network configuration, provisioning, and operational tasks using Python and Ansible; provision infrastructure through Terraform across cloud and on-premises environments; integrate RESTful APIs for bulk provisioning.

5G Network Engineer - Cablevision - New York, USA

(2024-01 - 2024-12)

Delivered top-tier technical diagnosis and remote support for broadband access services (DOCSIS, EPON, fiber) supporting FTTN/FTTH-style network deployment and augmentation.

• Supported 3G/4G/5G and fixed-network architecture involving xPON, DOCSIS, xDSL, and Wi-Fi, focused on performance, reliability, and scalability across a multi-tier support structure.
• Configured, tested, and managed CMTS platforms as part of DOCSIS architecture deployment, working to DOCSIS and EPON standards.
• Investigated and resolved escalated connectivity, routing, DNS, security, and application-related network issues received from Network Operations Center (NOC) teams.
• Utilized SIEM and network monitoring tools to analyze security events, network alerts, system logs, traffic anomalies, and potential security incidents.
• Worked within OSS/BSS platforms for service assurance, incident management, provisioning, and activation support, providing an escalation route between field teams and network operations in a large-scale ISP environment.
• Performed structured testing and validation of CPE/ONU, Casa C100G, Arris E6000, and Cisco cBR8 hardware, firmware, and network functionality ahead of production deployment.
• Provided technical guidance to field and data-center technicians on hardware installation, replacement, connectivity validation, and deployment procedures.
• Monitored network traffic, alarms, and infrastructure health in re